Warranty Claims Specialist

Job DetailsJob Location: Corporate - Madison, WI 53718Summary:
The Warranty Claims Specialist works as a corporate liaison between the corporate warranty department and branch locations to file warranty claims and manage those claims through final resolution of payment.

Responsibilities

Administratively support centralized warranty claims processing
Foster effective and timely communication between all branches and corporate warranty department
Communicate and coordinate with supervisor on processing issues
Overall responsibility for data entry upkeep and maintenance of warranty claims

Duties

Receive and process copies of the closed warranty repair order
Enter necessary claim data into multiple supplier systems
Communicate with branch personnel related to submitted warranty claims
Communicate with vendor warranty departments as needed
Track and report on open warranty claims to determine if additional action is needed for payment
Communicate and coordinate with branch personnel and supervisor on warranty rejections and processing issues using various methods and tools
Other duties as assigned

QualificationsEducation, Skills, Experience

Associate’s degree (AA) in office related field or comparable work experience
Three to five years related experience; general office or accounting experience preferred
Ability to demonstrate or display office protocols to staff and other departments
Must be highly organized, detail oriented and results driven
Ability to prioritize and handle numerous tasks simultaneously
Effective written and oral communication skills
Computer skills with an emphasis on word processing and spreadsheet programs
Reporting system experience, including Microsoft Power BI experience is a plus, but not required

Work Environment, Physical Demands

Ability to sit, stand, bend, kneel, stoop and lift/move up to 25lbs. on a regular basis
Ability to work in an environment to include 8–10-hour days, and flexibility to extend working hours when necessary

CSM Job Standards Accountabilities

Customer Focus: Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs.
Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.
Teamwork: Working cooperatively in a professional demeanor to complete work assignments.
Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.
Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.
Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.