About this role
Job DetailsLevel: EntryJob Location: Monroe - Dearth (GMC) - Monroe, WI 53566Position Type: Full TimeEducation Level: High SchoolJob Shift: DayDearth Automotive (GMC) in Monroe is seeking a customer service focused individual to take on our Service Advisor role! Responsibilities include excellent customer service and working closely with the service team on all repairs. Excellent benefits offered. This is a great opportunity to join a progressive work environment and a growing dealer group!
Responsibilities
Create a positive initial contact with service customers
Ensure that all service phone calls are handled professionally and expediently
Work closely with the Service team and manager to schedule service repairs
Perform additional duties as required by the Service Manager
Perform all required tasks in accordance with company Standard Operating Procedures
Primary Duties
Open work orders
Discuss service issues with customer and create an accurate description of customer's service problems and requests
Determine method of payment and explain payment requirements to customer before work commences
Maintain communication with customer as necessary during the repair process
Maintain knowledge of OEM and vendor warranties
Close repair orders
QualificationsRequirements
Ability to work in a dealership environment with frequent exposure to weather elements
Willingness and ability to work up to 12 hours per day as required
Ability to sell service work
Ability to work with customers in a variety of situations
Good writing and communication skills
Sufficient computer skills
Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs. on a regular basis
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