Cluster Head - Branch Banking| Chandigarh

To manage branch banking business performance, profitability, operational governance, and customer service delivery across the cluster through portfolio growth, performance monitoring, risk management and compliance with regulatory and organizational requirements.
 

Responsibilities

• Drive business growth across the cluster through achievement of CASA, Term Deposit, Asset, and Third-Party Product targets while ensuring profitability and portfolio quality.
• Monitor cluster profitability, revenue generation, fee income, productivity metrics, and resource utilization, and implement corrective actions to improve performance.
• Ensure adherence to approved sales processes, business governance standards, and operational controls across all branches within the cluster.
• Oversee regulatory compliance, audit readiness, risk management practices, and timely closure of audit observations across branches.
• Monitor branch performance and drive execution of strategies to improve business outcomes, customer acquisition, retention, and market penetration.
• Lead, coach, and develop Branch Managers and frontline teams to enhance productivity, service standards, and overall business performance.
• Drive manpower planning, succession planning, capability development, and performance management initiatives across the cluster.
• Monitor customer service standards, grievance resolution effectiveness, and customer experience metrics across branches.
• Build and strengthen relationships with key market intermediaries, institutional customers, business partners, and local ecosystems to expand business opportunities.
• Review cluster performance through MIS, dashboards, and management reports and initiate performance improvement actions where required.
• Ensure implementation of organizational policies, regulatory requirements, and business directives across all branches within the cluster.
• Drive business excellence initiatives and continuous improvement programs to enhance operational efficiency and service delivery.

Qualifications

Experience Range : 10 to 20 Years

Qualifications : 
Graduate (Any Specialisation)

Post Graduation / MBA (preferred)