About this role
Job DetailsJob Location: Corporate Headquarters - Phoenix, AZ 85027Position Type: Full Time
CRS is a Phoenix-based company that helps insured families recover after unexpected home damage (fire, water, storm, earthquake, etc.) by providing temporary housing and relocation support. Working closely with insurance carriers, CRS manages everything from emergency hotel stays to long term housing, furniture, and necessities. In addition to housing placement services, we also streamline the repair and restoration process for damaged homes by tapping into our national network of general contractors. Since 1989, the company has built a reputation for reliability and world class, compassionate customer care powered by a team of professionals dedicated to supporting people during critical moments. Our goal is to make a difficult situation easier by coordinating housing solutions that fit the policyholder’s needs while also working within the guidelines of their insurance coverage.
Our office is in North Phoenix, off the North 101 Loop and 19th Ave. in Deer Valley.
As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening.
CRS is an equal opportunity employer. We hire, develop, and promote individuals based on job-related qualifications and abilities. We offer a welcoming and inclusive environment in service to one another, our diverse clients, and the communities we call home. We do this with kindness, empathy and respect for each other.
About the Role
We are seeking a Restoration Services Specialist to join our accounting team. This role focuses on the development, expansion, and performance of CRS’s national network of restoration contractors. This role is responsible for identifying, onboarding, and managing high-quality General Contractors (GCs) to support insurance restoration claims, ensuring network coverage, compliance, and service excellence across all markets. This is done through sourcing leads, outbound calls, discovery questions, and delivering value propositions that lead to GC’s joining our network.
Compensation: $20.00/hr. (approx. $41,600.00/yr.) plus monthly bonus based on GC sign-ups
Training: Approximately 90 days, Monday–Friday, 8:00 AM – 4:30 PM (in-office). Due to the nature of the training, we ask you do not request PTO during the training period.
Regular Schedule: Monday–Friday, 8:00 AM – 4:30 PM (some flexibility upon completion of training)
Hybrid: This role I primarily in-office, with a hybrid offered after training is completed. Hybrid is 1 day at home per week, based on performance.
Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.
Duties/Responsibilities
Expand CRS's national General Contractor (GC) network through outbound calls and networking engagements
Educate GCs on CRS model, advantages of joining our national network done via phone, email, text
Vet GCs through insurance, licensing, safety, review verification and convey contractual expectations
Communicate to GCs CRS's performance KPIs/metrics and hold GCs accountable to those expectations
Handle escalations and resolve contractor-related issues impacting claims
Develop and maintain GC relationships long term, constantly growing network
Use phone, email and text to communicate with GCs in a professional, clear, accurate manner in a timely fashion
Record accurate, concise and professional notes in our CRM (Salesforce)
Be able to compile, share, and explain performance reports to leadership
Qualifications
High school diploma or equivalent required
2+ years of sales experience (preferably phone-based sales)
Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
Stable employment history with a demonstrated record of reliability and excellent attendance.
Strong work ethic with a commitment to accuracy, accountability, and continuous improvement.
Proven history of exceptional attention to detail and organizational skills.
Strong Candidates Will Possess
Experience in restoration, insurance claims, contractor management, or vendor networks
Proven ability to build relationships and manage external partners
Strong understanding of construction/restoration workflows
Experience with performance metrics, KPIs, and operational processes
Ability to operate in a fast-paced, multi-market environment
Qualifications
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