About this role
Overview
Responsibilities
Qualifications
- Performs cargo bookings, import/export documentation, and moderately complex sales and service activities.
- Ensures customer satisfaction and retention while adhering to operational policies and regulatory requirements.
Responsibilities
- Coordinate cargo delivery activities and maintain accurate shipment and documentation records.
- Review and process bills of lading, apply tariffs, and ensure timely and accurate invoicing.
- Partner with pricing teams to ensure correct rate setup at booking stage.
- Consolidate customer information and prepare/analyze reports on bookings and documentation.
- Handle complex customer inquiries and resolve issues to maintain satisfaction.
- Identify process improvement opportunities and recommend value‑added services.
- Build customer relationships, support onboarding, and promote service offerings.
- Escalate issues that could impact service delivery or customer experience.
Qualifications
- Bachelor’s degree in business or a related field, or equivalent experience.
- 3+ years of experience in transportation/logistics; experience in booking, customer service, or documentation preferred.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Bilingual (English/Spanish) preferred.
- Knowledge of import/export processes, customs brokerage, and transportation regulations.
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