About this role
Who We Are:
As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.
To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.
Work Arrangement: Hybrid
Responsibilities
What You'll Do:
Responsible for managing a portfolio of high volume/revenue accounts to ensure timely collection of outstanding receivables, minimize credit risk, and maintain positive customer relationships. This role conducts collection activities primarily through phone calls and written communication, develops and maintains account profiles with key customer information to support automation and collection effectiveness, prepares and analyses reporting, monitors account aging and payment trends, resolves disputes, and collaborates with internal and external stakeholders to improve cash flow and reduce past-due balances. The position is responsible for documenting collection activities, customer commitments, and account status updates within the collections system to ensure accurate records, visibility, and compliance with company policies and procedures
Key Responsibilities:
- Responsible for the coordination, maintenance, and successful collections of an assigned accounts receivable portfolio, primarily through phone calls, written communication, and effective negotiation strategies.
- Ensures timely collection of outstanding balances, improves cash flow, reduces past-due exposure, and maintains accurate documentation of collection activities and customer commitments within the collections system.
Qualifications
Education & Credentials:
- Bachelor's in business administration, accounting, finance or related field preferred.; or a combination of post high school and equal experience may be substituted for education.
Experience:
- 3 -5 years commercial credit and collections experience, including the ability to analyze credit reports and financial statements.
Technical Skills:
- Proficient with Microsoft Office products, including Excel, Outlook, Word and PowerPoint.
Other:
- Bilingual (English/Spanish).
What We Offer?
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include:
- Competitive pay with recognition programs
- Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
- Leave and family support: parental leave and sick leave
- Learning and growth: access to training and development for continuous skill development
- Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future.
#LI-Hybrid
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