About this role
Who We Are:
As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.
To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.
Work Arrangement:
Responsibilities
What You'll Do:
Responsible for performing moderate to complex sales and service functions for targeted markets,
programs and sales as assigned to ensure complete customer satisfaction and retention.
Key Responsibilities:
Handle National Accoounts, which includes complex customer inquiries and build long-term relationships
with the customers. Identify and assess the customer needs to achieve customer satisfaction. Answer
customer calls, respond to questions, correct errors, develop leads, assist with pricing, recommend
process improvements and deliver value added services. Assist, influence and sell customers with
Crowley's services offerings. Prepare and analyze reports to better meet the customer needs. Handle
complaints and offer appropriate solutions within guidelines to ensure resolution. Meet deadlines in a fast
paced environment. Assist on boarding customers using our new Crowley On Line Services products.
Prepare Key Performance Indicators to deliver excellence to our top customers and work on corrective
actions when needed with process owners to secure achievement of service requirements.
Qualifications
Experience
REQUIRED
2-3 years experience working in a customer interface role within the transportation industry and dealing
with customers as a primary job function
Education
REQUIRED
Bachelor's Degree preferred or job-related formal training after high school
Technical Proficiencies
REQUIRED
Proficient with Microsoft Office products, including Word, Outlook, Excel and SharePoint. Expertise in all
Crowley Liner Services and Crowley Logistics Services computer systems including CRM, CICS legacy
systems, Crowley On Line Web Services, EZ Tariff, CLI IES, and back office support AR and Credit and
Collection systems.
Other
Bilingual (English/Spanish). Ability to drive and travel extensively by plane or car and
work long hours when needed, including weekends and comply with all work rules, including those
pertaining to safety and health.
Competencies
REQUIRED
Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective
working relationships with internal/external business partners. Ability to evaluate process effectiveness
and develop change or alternatives. Ability to function effectively with, or as part of a team. Ability to
effectively manage projects that may vary in nature and scope. Ability to drive and travel extensively by
plane or car and work long hours when needed, including weekends and comply with all work rules,
including those pertaining to safety and health. Ability to identify and/or document existing and new trend,
as well as evaluate and predict their impact on the organization. Knowledge of and ability to apply the
concepts, principles and practices of change management.
What We Offer?
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include:
- Competitive pay with recognition programs
- Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
- Leave and family support: parental leave and sick leave
- Learning and growth: access to training and development for continuous skill development
- Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you — your success, your health, and your future.
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