About this role
Overview
Responsibilities
Qualifications
- Supports National Accounts through moderate to complex customer service and sales activities.
- Focuses on customer satisfaction, retention, and relationship management while delivering value-added solutions.
Responsibilities
- Manage complex customer inquiries and build long-term customer relationships.
- Assess customer needs and provide timely, effective solutions.
- Respond to customer requests, resolve issues, assist with pricing, and identify sales opportunities.
- Prepare and analyze reports to support customer requirements and service improvements.
- Handle customer complaints and ensure resolution within established guidelines.
- Support customer onboarding and adoption of online service tools.
- Develop and monitor KPIs, partnering with process owners to drive service performance and corrective actions.
- Recommend process improvements to enhance the customer experience
Qualifications
- Bachelor's degree preferred or equivalent job-related training after high school.
- 2–3 years of customer-facing experience within the transportation industry.
- Proficiency in Microsoft Office, including Excel, Word, Outlook, and SharePoint.
- Experience working with CRM systems and transportation/logistics business applications.
- Bilingual (English/Spanish) may be required.
- Strong customer service, communication, relationship-building, analytical, and problem-solving skills.
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