About this role
Overview
Responsibilities
Qualifications
- Coordinates and supports transportation operations by managing carrier and customer requirements.
- Ensures efficient shipment execution, pricing, carrier performance, and customer satisfaction while supporting business growth
Responsibilities
- Coordinate shipments with shippers, consignees, vendors, agents, carriers, and customers.
- Negotiate pricing and transportation rates based on service lanes, volumes, and business opportunities.
- Obtain carrier pricing and validate rate calculations to meet profitability goals.
- Monitor shipment status, carrier performance, and service quality.
- Manage documentation, clearances, delivery tracking, notifications, billing, and invoicing processes.
- Develop cost-control measures, resolve discrepancies, and monitor profitability.
- Maintain CRM/contact records and support business development through customer outreach and quote generation.
- Collaborate with Sales to improve processes and identify growth opportunities.
Qualifications
- High school diploma required; Bachelor's degree in Business, Transportation, or a related field preferred.
- Up to 1 year of experience in transportation, dispatching, customer service, negotiations, or related areas.
- Proficient in Microsoft Office, including Excel, Outlook, and Word
- Bilingual (English/Spanish) preferred; travel may be required.
- Strong communication, customer service, problem-solving, analytical, and organizational skills.
- Knowledge of transportation, import/export processes, and customs brokerage practices is preferred.
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