Account Manager - California

Workplace
Remote ok
Employment
Full-time

About this role

CropX, a globally recognized AgTech company, is looking for a highly motivated Account Manager to manage and grow customer relationships across the West Coast region.

The Account Manager will be responsible for building strong, long-term relationships with CropX customers, ensuring they realize ongoing value from our solutions, and identifying opportunities to expand and deepen our partnerships.

Important note: Candidates must reside within California central valley in order to be considered for the position.

CropX is an innovative ag-analytics company enabling significant savings in resources and improved yields. The company offers a user-friendly, cloud-based platform that integrates data from in-house developed soil sensors with weather, imaging, crop, and other data sources. Our technology and machine-learning-based insights help growers make better-informed decisions, optimize resource use, and improve farm productivity.

Responsibilities

  • Own and manage relationships with CropX customers across California territory.
  • Build and nurture strong, trusted relationships with customers and develop a deep understanding of their operations, business needs, and goals.
  • Drive customer retention, satisfaction, and long-term value from CropX solutions.
  • Identify and develop opportunities to expand CropX adoption within existing accounts, including additional products, users, acreage, and locations.
  • Work closely with customers throughout the season to ensure value is being delivered and address evolving needs.
  • Develop account plans and maintain an accurate view of account activity, opportunities, and growth potential in the CRM.
  • Serve as a key point of connection between customers and CropX, bringing customer insights and needs back into the organization.
  • Partner closely with Sales, Customer Success, Agronomy, Operations, Product, and R&D teams to deliver a high-quality customer experience.
  • Support customer onboarding and adoption in collaboration with the relevant internal teams.
  • Identify market trends, customer needs, and opportunities for CropX to strengthen its offering and presence in the region.
  • Effectively manage schedule and travel while working independently across the territory.
  • 5+ years of experience in account management, customer success, or a related customer-facing role within the agriculture industry, including experience working with growers and agricultural organizations in California.
  • Farming knowledge and/or agronomic experience, preferably in vineyard management.
  • Experience with AgTech and/or precision agriculture.
  • Strong commercial mindset, with the ability to identify and develop expansion opportunities within existing accounts.
  • Strong account and relationship management skills, with demonstrated ability to understand customer needs from both business and technical perspectives and develop trusted, long-term partnerships.
  • Strong project management and execution skills, with the ability to manage multiple accounts, initiatives, priorities, and stakeholders simultaneously.
  • Independent thinking, good judgment, and a strong track record of problem-solving.
  • Excellent written and verbal communication skills in both one-on-one and group settings.
  • Comfort with technology and the ability to demonstrate software products virtually and in person.
  • Working knowledge of CRM tools.
  • Ability and willingness to travel regularly throughout the territory, with seasonal spikes.
  • Advantage: Experience specifically in vineyard management and/or working with vineyard customers.

    What CropX Offers

    • Competitive compensation, attractive incentive program, and ESOP.
    • Attractive benefits designed to support you and your family, including 401(k) contribution opportunities and group health insurance.
    • A growth-oriented, global work environment where you can develop personally and professionally alongside the CropX team.

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    Benefits

    • Competitive compensation
    • Incentive program
    • ESOP
    • 401(k) contribution
    • Group health insurance