About this role
At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!
Crew’s commitments to you:
- Paid Time Off + 6 paid holidays each year
- Free carwashes, naturally 😊
- Group health, dental, and vision
- 401K with company match
- Daily pay options available at no cost to you
- Tuition reimbursement
- Recognition and appreciation events
The following responsibilities outline critical aspects of the Customer Support Specialist:
- Smile! 😊
- Live our #1 Value of Safety
- WOW! Customers
- Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
- Research and resolve customer issues and follow up when necessary and appropriate
- Fulfill requests for information and maintain account changes
- Process customer comments and feedback
- Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
- Work week is primarily Monday-Friday but will include a weekend rotation
We're really in the people business, we just happen to wash cars!
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