About this role
Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities.
Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.
As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for.
Why work at Craftsman Collision?
- Earn up to $150,000 per year (base salary + monthly/annual bonuses)
- Up to $10,000 signing bonus or relocation assistance amount (within Canada)
- Comprehensive benefits package
- Company provided vehicle and $250 gas allowance per month
- Modern facilities with state of the art equipment and tools
- Opportunities for professional growth and I-CAR training
- Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way
What You’ll Do
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Lead daily shop operations to ensure efficiency, quality, and profitability.
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Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.
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Champion a culture of safety, continuous improvement, and customer care.
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Manage shop financials, KPIs, payroll, and vendor relationships.
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Promote Craftsman Collision in the community and support business development initiatives.
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Ensure compliance with all regulatory standards, company policies, and procedures.
What We’re Looking For
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5+ years of progressive experience in automotive, collision repair, or related industries (leadership and customer service experience required).
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Post-secondary education in a related field is an asset.
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Strong understanding of shop operations, budgeting, and performance management.
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Excellent leadership, communication, and problem-solving skills.
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Knowledge of estimating software (Mitchell, Audatex, ALLDATA) and familiarity with ADAS/vehicle calibration systems considered an asset.
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Valid Class 5 driver’s license with a clean abstract.
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Legally entitled to work in Canada.
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