Senior Customer Success Manager

Our customers are no longer asking whether to measure their emissions, but where to invest to reduce them, and how to explain those choices to management and auditors. This role makes sure that each of our key accounts gets real value from Cozero on that path, and grows with us.

🎓 Background & Experience

• 4+ years in sustainability consulting, Customer Success or Account Management, ideally with enterprise customers.

• You have owned renewals or led expansion conversations, not only looked after accounts.

• No specific degree required. Solid, applied knowledge of corporate carbon accounting (CCF, PCF) and decarbonisation, and of the regulatory context (CSRD/ESRS, SBTi), matters more than the qualification.

💪 What you will be doing

Strategic

• Account plan for every key account: the customer's goals for the next one to two years (targets, reporting duties, reduction plans) and where Cozero fits in

• Strategic business reviews on a regular schedule, with management and finance next to the sustainability team. The focus: how the customer can get more value out of Cozero for their business

• Renewal and expansion: own renewals for your book and prepare upsell together with Climate Solutions and Sales

• Trusted advisor: be a sparring partner for the sustainability lead, not only a point of contact

• Early warning: spot risks (health, stakeholder changes, low usage) and act before they show up at renewal

• Playbook: shape how we do account planning and business reviews, so others can follow

Day to day

• Handle the questions, data quality topics and onboarding steps of your accounts yourself

• Identify where Cozero Act, Cozero Control or our services move a customer forward, and position them proactively

• Bring customer insight back to Product and Climate

✨ We think you'll thrive in this role if you

• have solid, hands-on knowledge of GHG accounting and decarbonisation (GHG Protocol, SBTi, CSRD/ESRS, transition planning) and have applied it to real company data

• have owned renewals or led expansion conversations with customers, in a consultancy or a SaaS company

• think in account strategy: where does this customer want to be in two years, and how do we get there with them?

• are comfortable presenting to senior stakeholders and holding your position

• work in a consultative way

• are structured and proactive: you drive your accounts without being chased

• speak German and English fluently (C1 in both); many customer meetings run in German

• use AI tools such as Claude as a normal part of how you work

• are happy to get your hands dirty alongside the strategic work