Team Lead - Customer Value Manager
- Location
- Philippines
- Workplace
- Remote ok
- Employment
- Full-time
About this role
\nWhat You’ll Do
What You Will Bring to Coupa
The Team Lead – Customer Value Management is responsible for ensuring successful customer value realization and overall program success for Coupa customers, while leading and coordinating a team of Customer Value Managers and ensuring consistency in customer relationship management.
- Lead customer value metrics workshops
- Develop customer value roadmaps
- Conduct scheduled customer check-ins
- Drive periodic value reviews
- Prepare for Renewals with Account Executives
- Monitor customer performance
- Manage customer relationships
- Establish role as trusted advisor
- “QB” Coupa internal resources as needed
- Share best practices ideas, product information, and relevant Coupa news
- Support/drive customer marketing campaigns
- Lead, coach, and develop a team of Customer Value Managers, ensuring high performance, consistent quality, and professional growth.
- Performance reviews and development planning, providing mentorship and support for complex customer situations.
- Set team goals, KPIs, and performance metrics aligned with organizational strategy.
- Drive operational excellence through process improvements, standardization, and adoption of best practices.
- Allocate customer accounts and responsibilities based on capacity, skills, and priorities, while fostering a collaborative, inclusive, and accountable team culture.
- Act as the primary escalation point, facilitate team meetings, and promote knowledge-sharing and cross-functional alignment.
- Proven experience in team leadership, senior roles, or collaborative project management.
- Strong P2P or S2C domain expertise
- Strong background in customer / client success or sales management
- Entrepreneurial Attitude
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Program management including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
- Strong organizational skills
- Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams
- Background in software and SaaS solutions
- Strong handling of the English language with excellent written and verbal skills.
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