Assistant Regional Operations Manager

We are seeking an experienced Assistant Regional Operations Manager with strong time management, organizational skills, a strong work ethic, and flexibility. In this role, you will deliver outstanding service while supporting Originators and Operations team members, while gaining increased leadership exposure within regional operations.

 

• Success in this role relies on strong time management, organization, and a positive attitude. Key responsibilities include:
  • Manage processing pipeline, including adherence to compliance requirements, as needed
  • Partner with the Regional Operations Manager to identify employee development and training needs and support the implementation of this training
  • Support the delivery of training related to system enhancements, procedural updates, program changes, and workflow/compliance requirements
  • Facilitate operational coverage during team member absences
  • Provide ongoing, constructive feedback to support team development
  • Collaborate with Regional Operations and Branch leadership to identify areas of concern and help implement solutions and process improvements
  • Support management of loan pipelines to help ensure turn-time SLAs are met and loans close on schedule
  • Coordinate backup support during peak volume times for the processing team to maintain service levels
  • Partner with the Loan Processing Lead to manage capacity and identify training opportunities and procedural improvements
  • Coordinate with Regional Operations manager on file flow and post-closing items as required.

 

• Strong judgment and decision-making ability
• High level of accuracy and attention to detail
• Demonstrated integrity and ethical standards
• Strong knowledge of FHA, VA, FNMA, and FHLMC guidelines
• Solid foundation in mortgage lending operations
• Strong time management, organization, planning, and prioritization skills
• Self-motivated, goal-oriented, and action-focused
• Ability to research, identify, and recommend best practices
• Strong communication and interpersonal skills, with the ability to build team cohesion
• Team-oriented mindset with a willingness to mentor and support development
• Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint)
• Ability to think creatively and approach challenges with resourcefulness
• NMLS # is preferred but not required

 

High school diploma required 

NMLS # is preferred but not required

 

• This position requires a minimum of 10+ years of experience in a mortgage operations role.
• Previous experience as a Processing Team Lead, Supervisor, or Manager preferred.

 

Travel up to 10%