COLLECTIONS SITE MANAGER (6244)

Job DetailsLevel: ManagementJob Location: Fort Worth, TX - Fort Worth, TX 76196Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $22.50 - $24.50 HourlyTravel Percentage: NoneJob Shift: DayThe Onsite Collection Supervisor is responsible for supervising the daily operations and team performing observed specimen collections of participants from various programs, and providing quality customer service. The Onsite Collection Supervisor will proactively identify, address and resolve any issue at the testing facility with clients and employees, while maintaining professionalism and clear communication. The Onsite Collection Supervisor is responsible for ensuring that all team members are consistently and accurately following all required collection procedures. The Onsite Collection Supervisor reports to Field Operations Director and is a critical addition to the team.

Essential Functions

Conduct interviews for potential candidates for open positions
Conduct training or retraining as needed
Conduct regular employee check-ins to reaffirm expectations and confirm SOP compliance
Conduct daily audits of collection team and document the audits on the appropriate Cordant audit forms
Lead and supervise the onsite collection team and resolve any conflicts
Gather inventory information and place supply orders for the LCS team
Manage employee scheduling and coverage needs
Build professional rapport with client staff
Other duties or tasks may be assigned periodically by immediate supervisor
Review and approve timecards and PTO requests

Additional Duties

Serve as the primary escalation point for LCS’ when operational challenges arise
Collect, log, order, process, and ship urine, oral, and/or hair specimens to laboratory
Maintain organization in the collection of all specimens
Ensure LCS’ are operating in line with internal protocols, safety standards, and chain of custody requirements
Assemble samples for shipping
File requisitions, chain of custody forms, and associated paperwork
Interact with patients and clients in a professional manner while performing collections
Ensure accurate entry of demographic information
Use corporate email account for all communication related to client questions, business matters, supervisors, and Cordant Health Solutions Staff. Employees are also responsible for regularly managing and maintaining their assigned Tarrant County email address for internal communication regarding probationers.
Utilization of Microsoft Outlook, Teams and various Cordant owned programs used in the collection process
Manage and approve employee timecards and PTO
All other duties as assigned

Education and Experience

HS diploma or GED is required.
2+ years in a Lead or Supervisor role preferred
2+ years of customer service experience
Proficiency with Microsoft Office applications: Excel, Word, PowerPoint, and experience communicating with all levels of the organization, both internally and externally

Knowledge, Skills, and Abilities

Comprehensive knowledge of drug testing protocols and operational workflows
Proven ability to solve problems and make sound decisions in a fast-paced environment
Experienced in tracking and analyzing performance metrics
Field Operations experience strongly preferred
Ability to deal with standardized situations with only occasional or no variables
Must be able to interact with individuals who may exhibit high levels of anxiety
Ethics - Treat people with respect; work with integrity and work ethically; uphold organizational values
Organization Support- Follow policies and procedures; support organization’s goals and values
Professionalism - Treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Able to represent self and the laboratory well, through dress and appearance
Communication - Excellent verbal and written communication skills, as well as strong interpersonal, organizational and customer service skills
Personality - Self-motivated with ability to work under and meet strict deadlines individually as well as in a team environment

Physical Requirements

Light to moderate physical effort (lift/carry up to 25 lbs.) -Heavier weights with assistance
Sitting & standing for long periods of time
Repetitive motions and/or prolonged computer use
Working at a fast pace, subject to many interruptions and both physical and mental stress

Qualifications