JD Flagship Store Operations Supervisor

CooperVision, a division of CooperCompanies (Nasdaq: COO), is a global leader in contact lens innovation, dedicated to advancing vision at every stage of life. The company offers one of the industry’s most comprehensive portfolios of soft and specialty contact lenses—including daily disposable, two-week and monthly options—with high performance materials and optics across spherical, toric, and multifocal designs. With a strong heritage of addressing complex vision challenges such as childhood myopia, astigmatism, presbyopia, and irregular corneas, CooperVision combines purposeful research and development, state of the art manufacturing, and deep practitioner partnerships to deliver clinically advanced solutions. Decades of experience and insight continue to shape the eye care profession and create meaningful advantages for both practitioners and wearers. For more information, visit www.coopervision.com. 

Responsibilities

1. Operations Execution Monitoring
   Manage daily product listings, page optimization, activity scheduling/removal and basic store maintenance. Closely monitor core store data including traffic, conversion rate, average order value, DSR score, etc., identify issues in a timely manner and drive optimization.
2. Traffic & Promotion
   Develop and implement monthly promotion plans; proficiently operate promotion tools. Optimize keywords, target audiences and delivery testing, finely control promotion costs and improve ROI.
3. Campaign Planning & Execution
   Plan and implement daily marketing activities and platform-wide major promotions (e.g., 618, Double 11). Be responsible for activity registration, page coordination, resource acquisition and performance review.
4.  Data Analysis & Review
   Analyze data from Business Advisor daily/weekly/monthly and generate data reports. Diagnose store health through data analysis, propose actionable optimization plans, and conduct in-depth reviews of campaign performance.
5. Team Collaboration & Guidance
   Collaborate efficiently with marketing, design, customer service and warehousing teams.
6. Competitor & Market Intelligence
   Regularly analyze competitor moves, industry trends and new platform rules to provide market support for adjusting store operation strategies.
7. TP Operator Management
   Understand the profit structure of third-party operators, effectively manage and coordinate with the flagship store’s TP operator to ensure sales strategies are implemented.

Qualifications

Qualifications, Knowledge, Skills and Abilities:

• Proficient in JD backend operations and optimization logic of major promotion tools.
• Strong data sensitivity and analytical skills; skilled in Excel and Business Advisor for data analysis.
• Familiar with platform activity rules and mechanics; competent in marketing copywriting and proposal drafting.
• Strong goal orientation and excellent execution skills to drive projects forward efficiently.
• Good logical thinking, problem-solving and learning abilities.
• Team player with basic coaching and mentoring capabilities.

 

Work Environment: 
Mainly office environment

Experience:
5+ years of e-commerce operations experience, including 3+ years of hands-on JD store operations experience. Successful track record in leading or playing a key role in bestseller launches, major campaigns or traffic growth.

Education:
Bachelor’s degree or above; majors in E-commerce, Marketing, Statistics or related fields are preferred.

CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals.

At CooperVision, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We empower employees to succeed, rewarding great thinking and hard work with competitive pay, comprehensive benefits, and with a special focus on wellness. Our commitment to our core values and an employee-centric culture fuel a deeply engaged, high performing organization.

CooperVision employees pride themselves on being proactive, innovative, flexible and friendly. That's a strong reflection of our corporate culture—and part of the reason CooperVision may be a great workplace for you.