About this role
Job DetailsJob Location: Headquarters - Broomfield, CO 80020Position Type: Full TimeSalary Range: $25.00 - $27.00 HourlyAbout Cooper
Founded in 1978, Cooper Heating & Cooling, Inc. is proud to be one of Colorado’s largest and most trusted residential HVAC and home service companies. We were honored as a 2025 Denver Post Top Workplace, and we continue to grow by putting people first- our customers and our team.
At Cooper, we believe in working hard, having fun, and taking care of each other. We’re redefining what it means to work in the trades by building a service-first, membership-driven model focused on Safety, Health, Comfort, and Efficiency. Our leadership culture is rooted in Drive – Integrity – Impact, and we’re committed to creating seamless, high-quality experiences for every customer.
Purpose
The Journeyman or Master Plumber is responsible for diagnosing, repairing, maintaining, and installing residential plumbing systems while delivering an exceptional customer experience. This role combines technical expertise with customer education, helping homeowners make informed decisions about repairs, replacements, and system improvements.This position is open to licensed Journeyman and Master Plumbers who are passionate about delivering exceptional customer service, technical excellence, and complete home solutions.
At Cooper, we believe in a consultative, customer-first approach. Our Plumbers utilize the Service MVP process to thoroughly evaluate customer concerns, identify opportunities to improve safety and efficiency, and present complete solutions. This role also requires participation in our emergency on-call rotation and a willingness to embrace technology, including Rilla AI call recording and coaching tools, to improve communication, customer experience, and professional development.
QualificationsWhat You'll Do
Technical Duties
Diagnose, repair, maintain, and install residential plumbing systems and equipment.
Service water heaters, tankless water heaters, fixtures, faucets, toilets, drains, sewer systems, water filtration systems, and gas piping.
Perform plumbing inspections and identify code, safety, efficiency, and reliability concerns.
Conduct leak detection and troubleshooting for residential plumbing systems.
Perform plumbing system replacements and upgrades according to company standards and local codes.
Maintain accurate documentation of all findings, repairs, and recommendations.
Use industry best practices and diagnostic tools to ensure accurate and efficient service.
Customer Service & Sales
Greet customers professionally and build rapport through effective communication.
Listen actively to customer concerns and accurately summarize issues before providing solutions.
Educate customers on system conditions, repair options, and replacement opportunities.
Utilize the Service MVP process to perform thorough evaluations and identify opportunities to improve the safety, health, comfort, and efficiency of the home.
Present recommendations clearly and confidently while helping customers make informed decisions.
Promote Cooper's Green Club Membership (GCM) maintenance plans and membership benefits.
Provide exceptional customer experiences that generate referrals, reviews, and long-term customer relationships.
Technology & Continuous Improvement
Use ServiceTitan and other company software to document jobs, estimates, recommendations, and memberships accurately.
Participate in coaching and development using Rilla AI call recording and review tools.
Demonstrate a willingness to learn and apply the Service MVP methodology, including problem stack discovery, customer education, and solution presentation.
Participate in ongoing technical and communication training.
Operational & Safety Compliance
Follow all company procedures and safety protocols.
Comply with all Colorado plumbing codes, regulations, and industry standards.
Maintain a clean, organized, and fully stocked service vehicle.
Complete service tickets and required documentation accurately and on time.
Participate in the company on-call rotation, including evenings, weekends, and holidays as scheduled.
Maintain a professional appearance and represent Cooper Heating & Cooling positively at all times.
What You Bring
Colorado Journeyman Plumber License required
Minimum 6 years of residential plumbing experience
Strong diagnostic and troubleshooting skills
Experience with water heaters, tankless systems, sewer and drain systems, water quality products, and residential service plumbing
Experience with boiler service, repair and installation - is a plus
Valid driver's license with a clean driving record
Strong communication and customer service skills
Ability to explain technical information in a clear, customer-friendly manner
Professional appearance and positive attitude
Ability to lift up to 75 pounds and work in various weather conditions
Comfortable using mobile technology, ServiceTitan, and field service software
Willingness to learn and embrace the Service MVP sales and service process
Openness to coaching and development through Rilla AI
Must pass drug test and background check
Compensation
Pay Range
$25–$27 per hour plus uncapped performance incentives and commissions
Top performers earn $100,000–$130,000+ annually.
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life/AD&D Insurance
Long-Term Disability Coverage
FSA Health Care and Dependent Care
Additional Benefits: Accident, Hospital, and Critical Illness Coverage
401(k) with generous 3% company match
Paid Time Off (PTO)
Paid Holidays
Ongoing Technical and Leadership Training
Company Vehicle
Company Uniforms
Team events, community involvement, and a values-driven culture
Join the Green Team
If you're a licensed Journeyman or Master Plumber who takes pride in delivering exceptional service and wants to be part of a growing, innovative home services company, we'd love to meet you.
Join Cooper Heating & Cooling and help shape the future of home services in Colorado.
Application Deadline: Application Deadline: The anticipated application deadline is August 28, 2026. Cooper Heating & Cooling may extend the application deadline based on business needs and will update this posting if the deadline is extended.
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