Service Advisor: Main Line - Mercedes-Benz of Austin

Job DetailsJob Location: ATX Mercedes Benz of Austin - Austin, TX 78752Position Type: Full TimeThe Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their Mercedes vehicles and the dealership. Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day. Mercedes-Benz of Austin has a high-performing as well as a high-producing service department that is seeking for A+ players to join our team. If you withhold efficient time management skills, effective communication (nonverbal and verbal) skills, and thrive in a fast-paced customer centric environment, then we encourage you to apply!

The primary duties and responsibilities of the Service Advisor include but not limited to:

Greeting customers promptly on the service drive and in the lobby
Obtaining accurate customer and vehicle information
Reviewing vehicle repair history
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance
Prepare a complete and accurate estimate of cost for labor and parts
Establishing a method of payment
Explaining all completed work and charges to customers
Monitoring the progress of each vehicle throughout the day and updating customers regularly
Answering customer's phone calls, emails with the highest level of response and attention

Qualifications

Minimum 1 year of main line advisor experience
Professional appearance and demeanor at all times
Punctuality in reporting to work
Basic product knowledge
Comfortable being on your feet all day
Being comfortable being on your feet all day indoor/outdoor
Engage with guests in a variety of climates while creating the best experience possible for the guests under all circumstances
Must be able to work in a team setting
Display a positive attitude
Ready to put in long hours
Adaptive to change
Driven in sales AND customer satisfaction
Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)

Requirements

Must have held a valid driver's license for at least 1 year with a clean driving record.
Must be at least 18 years of age to be considered.

Compensation

$5,000 minimum per month training pay for the first 90 days of employment.
Commission based
Depends on experience and how hard you're willing to work!

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values

Transformational Not Transactional - Be Transformational

We do what we say we're going to do
We encourage and support each other
We're committed to continuous growth

BenefitsView benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/Employee_Benefits.png

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

Employer Paid Dental Insurance

Employer Paid Life Insurance

Employer Paid Medical Insurance

Employer Paid Health Savings Account Contribution

Employer Paid Flu Vaccinations Every Fall

Employer Percentage Matching for 401k

Employer Paid Parental Leave

5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)

5 Paid Time Off Vacation Days/Year (60 days - 1 year)

14 Paid Time Off Vacation Days/Year (1 year - 3 years)

19 Paid Time Off Vacation Days/Year (3 - 7 years)

24 Paid Time Off Vacation Days/Year (7+ years)

Annual Christmas Bonus Based on Tenure

Annual Christmas Party

Annual Employee Appreciation Dinner

Employee Vehicle Purchase Program

Employee Discounts on Collision Repair, Parts, and Service

Bi-Weekly Pay Periods, Paid on Fridays

Holidays: Thanksgiving, Christmas & New Years

Employer Paid Lunches Every Saturday

Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)

Access to In-House Insurance Agency

Access to In-House Marketing Agency

Voluntary Life Term and Whole Insurance

Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield

$200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.