Receptionist - Mercedes-Benz of Austin

Job DetailsJob Location: ATX Mercedes Benz of Austin - Austin, TX 78752Position Type: Full TimeMercedes-Benz of Austin is hiring for a Receptionist. The Receptionist at our dealership is the face and the voice of our store, the very first impression. It is important we have the right person in the seat at all times of the day. This is a position that offers a lot of growth and potential for promotion within the company.

Our ideal Receptionist would be continuously smiling, multi-tasking, speaking with customers over the phone and in person, and still smiling. Additional responsibilities include being a team player and servicing our complimentary coffee bar. This person needs the ability to adapt to changes in duties and pace in an instant!

Customers of the dealership are the receptionists number one priority. They need to be able to relay that to each customer with the utmost respect and be proud to represent the Continental Automotive Group. With a high average tenure and a family-like staff, that will be the easiest part of the job!

Candidates must have a friendly, outgoing disposition and be very organized.

We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.

Job duties include but are not limited to

Answering and directing incoming phone calls for sales and service overflow calls
Handles and de-escalates guests concern
Help customers with any questions or concerns they have
Interact with customers to see how we can help direct them to the right person or department
Providing basic information when needed
Making and serving beverages and snacks at our complimentary coffee bar
Greeting customers with a smile
Continuous training to develop product knowledge
Reach out to customers about their registration stickers to be picked up or mailed out
Assigning key fobs and printing stickers
Organizing book room as needed
Working with the titles department in regards to registration stickers
Needs to be a multitasker and team player
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered
Additional duties as assigned

Hard Skills

Experience with business software (Email clients, Microsoft Office, Gmail for businesses).
Moderate understanding of utilizing multiple browsers and systems
Must be able to type at 45+ WPM
Polished, professional, and positive phone and email communication skills a must
Experience in an environment of moderate pressure, and capable of making conscientious decisions
Prior experience at a dealership or within the automotive retail or service industry is a plus
Fluency in English required (bilingual in Spanish is a plus)
Prior relevant hands-on experience with CRM software, sales, or phone systems is always a bonus

Hours

This is a full-time position of 40 hours per week
Monday-Saturday
Receptionists rotate these shifts: 9:00 am - 6:00 pm and 10:00 am - 7:00 pm

Compensation

$20 an hour

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values

Transformational Not Transactional - Be Transformational

We do what we say we're going to do

We encourage and support each other

We're committed to continuous growth

Benefits View benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/Employee_Benefits.png

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

Employer Paid Dental Insurance

Employer Paid Life Insurance

Employer Paid Medical Insurance

Employer Paid Health Savings Account Contribution

Employer Paid Wellness Clinic

Employer Paid Flu Vaccinations Every Fall

Employer Percentage Matching for 401k

Employer Paid Parental Leave

Employer Paid Employee Assistance Program

5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)

5 Paid Time Off Vacation Days/Year (60 days - 1 year)

14 Paid Time Off Vacation Days/Year (1 year - 3 years)

19 Paid Time Off Vacation Days/Year (3 - 7 years)

24 Paid Time Off Vacation Days/Year (7+ years)

Annual Christmas Bonus Based on Tenure

Annual Technician Flag Hour Bonuses ($.25 for Express Tech Hr, $.50 for Main Line Tech Hr, $1 for Master Tech Hr)

Annual Christmas Party

Annual Employee Appreciation Dinner

Employee Vehicle Purchase Program

Employee Discounts on Collision Repair, Parts, and Service

Bi-Weekly Pay Periods, Paid on Fridays

Holidays: Thanksgiving, Christmas & New Years

Employer Paid Lunches Every Saturday

Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)

Access to In-House Insurance Agency

Access to In-House Marketing Agency

Voluntary Life Term and Whole Insurance

Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield

$200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.