IT Specialist (Onsite) - CAG Austin TX

Job DetailsJob Location: CAG Corporate Team - Austin, TX 78757Position Type: Full TimeIf you wake up every day ready to serve your fellow co-workers with the best support possible and have a passion for a career in IT, you could be the perfect fit for CAG’s IT team.

Continental Automotive Group is looking for a world-class IT Specialist. Come see why CAG is leading the pack in support and growth of employees.

Our IT Specialists are the foundation to IT Support at all CAG locations and are a highly valued part of our team. As an IT Specialist, your day consists of ensuring our employees have the technology they need to do their jobs to their fullest potential while quickly resolving beginner and intermediate technical issues they encounter. You will be the first stop for communicating, troubleshooting, installing and maintaining our technical systems while working closely with great IT team to ensure we are delivering a world-class IT product to our organization. We are a high-performing team supporting high-performing teams and the ideal candidate would be highly motivated, disciplined and a master problem solver.

This is an onsite (not remote) position in Austin, TX. We are looking for an individual currently residing in the Austin area or who can relocate there within a week of an offer.

Requirements

Understand and adhere to the 3 CAG Core values

We do what we say we're going to do.

We encourage and support each other.

We're committed to continuous growth.

Exceptional customer service, communication and discipline skills

Highly engaged and interested in growing in an IT career

CompTIA A+ Certification

Reliable transportation

Available 40 hours per week minimum

Available to work daily from 6:00am or until 8:00pm

Ability to lift 50 lbs to chest height

Ability to stand/walk for long periods of time

Ability to kneel under desks

Must have held a valid driver's license for at least 1 year

Must be at least 18 years of age to be considered

Example job duties include but are not limited to:

Set and accomplish personal and professional SMART goals

Study and obtain certifications / read and grow personally and professionally

Create, update, and close tickets using our ticketing system

Answer and use chat and phone systems

Perform remote sessions on computers

Manage IT onboarding and offboarding of employees

Move workstations and manage cables

Setup and maintain audio/video solutions

Install, update and troubleshoot applications on end user computers

Perform hardware upgrades and manage repairs through 3rd party providers.

Troubleshoot network connectivity issues

Ideal candidates will be familiar and have experience with:

Computer hardware troubleshooting

Windows, Mac, and Linux

Reading event logs

PC imaging and deployment

Dell tech direct fleet management

Basic network troubleshooting

Basic WiFi operation and troubleshooting

MFC setup and troubleshooting

Low voltage cable installation and planning

Avigilon security camera operations and troubleshooting

Microsoft Active Directory & Microsoft Entra / Intune

Google Workspace Administration

Mosyle mobile device management

SyncroPSA

Compensation and Perks

$25+ per hour based on experience and certifications

Leadership / Mentorship opportunities

Onsite Gyms and wellness coaches

Vehicle purchase reimbursement program

100% employer paid health insurance

Paid study time for certifications

100% reimbursement for all approved, completed certifications

Schedule

This is a full-time position

CAG IT is open from 6:00 am - 8:00 pm 7 days a week

IT Specialists shifts are onsite, not remote or hybrid

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values

Transformational Not Transactional - Be Transformational

We do what we say we're going to do

We encourage and support each other

We're committed to continuous growth

Benefits View benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/Employee_Benefits.png

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

Employer Paid Dental Insurance

Employer Paid Life Insurance

Employer Paid Medical Insurance

Employer Paid Health Savings Account Contribution

Employer Paid Wellness Clinic

Employer Paid Flu Vaccinations Every Fall

Employer Percentage Matching for 401k

Employer Paid Parental Leave

Employer Paid Employee Assistance Program

5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)

5 Paid Time Off Vacation Days/Year (60 days - 1 year)

14 Paid Time Off Vacation Days/Year (1 year - 3 years)

19 Paid Time Off Vacation Days/Year (3 - 7 years)

24 Paid Time Off Vacation Days/Year (7+ years)

Annual Christmas Bonus Based on Tenure

Annual Technician Flag Hour Bonuses ($.25 for Express Tech Hr, $.50 for Main Line Tech Hr, $1 for Master Tech Hr)

Annual Christmas Party

Annual Employee Appreciation Dinner

Employee Vehicle Purchase Program

Employee Discounts on Collision Repair, Parts, and Service

Bi-Weekly Pay Periods, Paid on Fridays

Holidays: Thanksgiving, Christmas & New Years

Employer Paid Lunches Every Saturday

Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)

Access to In-House Insurance Agency

Access to In-House Marketing Agency

Voluntary Life Term and Whole Insurance

Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield

$200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.