Manager, Project Management

Job Track Description:

• Requires broad technical expertise and company/industry knowledge.
• Accountable for program management functions.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Accountable for team performance and results.
• Manages professional employees and/or supervisors.
• Adapts plans and priorities based on resource and operational challenges.
• Acts based on policies, procedures.
• Receives guidance from managers.
• Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

• Understands and applies concepts in the field of expertise. 
• Has growing knowledge of other disciplines.

Business Expertise

• Translates strategy and priorities into work product.

Impact

• Positively impacts level of service.
• Influences the team’s ability to meet quality, volume, and timeline targets.
• Guides based on policies, resource requirements, budgets, and business plans.

Leadership

• Builds team engagement to meet service and operational challenges.
• Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

• Resolves technical, operational and organizational problems.
• Supports problem solving across an organizational matrix.

Interpersonal Skills

• Guides and influences internal and external customers, or agencies.

Responsibility Statements

• Guides the delivery of moderate to complex projects, programs, and/or portfolios.
• Manages programs or projects involving department or cross-functional teams.
• Plans and directs schedules, and project budgets.
• Organizes project activities that may require interdepartmental meetings and communication.
• Ensures completion of programs/projects on schedule and within budget constraints.
• Directs the activities of project support staff and sub-contractors.
• Ensures resources are allocated and maintained to facilitate the successful completion of the project.
• Assigns and monitors work of subject matter experts, providing support and interpretation of instructions.
• Coordinates project priorities that require critical thinking and complex problem solving.
• Communicates project scope, goals and responsibilities to the project team.
• Establishes clear stakeholder expectations and requirements.
• Develops and maintains reporting procedures.
• Monitors performance in project control activities.
• Prepares and distributes reports related to project activities, general project management, and financial issues.
• Performs other duties as assigned.
• Complies with all policies, procedures, and standards.