About this role
Job DetailsJob Location: Lakeland, FL 33815We encourage you to see how rewarding employment at Company Wrench can be. We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development, and we will be with you every step of the way to enhance your training, education, experience, and overall professional development. Company Wrench is the place for you to reach your career goals while providing the “Cutting Edge of Customer Service” to our valued customers.
We are an expanding dealership looking for an Assistant Service Manager to join our team. Reporting to the Service Branch Development Manager, this position is responsible for the management and supervision of all functions within the service repair shop for a specific branch.
Qualifications
Be a champion of Safety
Provide customers with updates as conditions, timelines, issues, quotes, part lead times, etc. change or arise
Ensure all services, parts, and fees billed on Work Orders (WO) can be clearly explained and justified
Assist in developing and acting on plans for acquiring new and additional existing customer service work to drive revenue
Assist the service manager in recruiting, hiring, and training of all service department employees
Manage the Work Order (WO) process from opening through invoicing
Schedule technicians for work with optimal efficiencies in mind
Provide accurate quotes for service work are provided to customers within 48 hours.
Assist in monitoring and controlling Work In Progress (WIP) to limit WIP
Ensure all Manufacture Warranty procedures are followed and understood, such as warranty pictures, documentation, etc.
Provide direction and leadership required to achieve professional technical services
Assist with monitoring performance standards and measurements and develop means to do so as necessary.
Supervisory Responsibility – In collaboration with the Service Manager, this position assists in supervising service personnel
Knowledge, Skills, and Qualifications
• High School Diploma; Diesel, Technical, or College Degree preferred
• Three years of experience in heavy, industrial, or over the road equipment service operations preferred
• Minimum of one-year experience dispatching technicians or working as a field service technician preferred
• Excellent Customer Service skills
• Strong organizational and leadership skills
• Must be able to pass drug test and background check.
Additional Information
Medical, Dental, & Vision Insurnace
401K Plan + Match
Paid time off and Vacation
Paid Birthday and Holiday
Short/Long Term Disability
Growth opportunities
Paid Training
Monthly Profit Sharing Bonus
Bonus Plan
ESOP Plan
Family owned and operated
Long term job security
Health and wellness program
Discounts on products and service
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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