Zendesk

Software Development5,001-10,000 employeesWebsite

Open Roles

Zendesk is a software development company. With a workforce of 5,001-10,000 employees, the company is currently hiring, with 44 open positions available. Zendesk is actively recruiting for various roles. Here's a look at some of the open positions based on the provided job listings: * **Agentic (AI) Strategist:** This hybrid role involves leading AI pilots for strategic global customers. The Agentic Strategist will be responsible for building and deploying AI agents, managing the pilot lifecycle, and providing consultative leadership. Basic qualifications include 5+ years in Enterprise SaaS and technical literacy. * **Senior Technical Program Manager:** This hybrid position involves working with Product Management and Engineering teams to execute on product roadmaps. Responsibilities include driving solutions for cross-product problems, identifying and mitigating risks, and owning status reporting. * **Business Development Representative - Nordic Speaking:** This hybrid sales role focuses on driving new business in the EMEA region, with a particular focus on the Nordic market. The role involves lead generation, outbound prospecting, and building customer relationships. Fluency in English and either Swedish or Danish is required. * **Director, Customer Service IT:** This hybrid position involves leading a team dedicated to supporting customer service and support applications, particularly focusing on the Onboard to Renew (OTR) value stream. This role also includes business partnership and AI integration. A Bachelor’s degree and 10+ years of IT experience are required. * **Commercial Account Executive:** This hybrid role involves driving revenue growth by acquiring new customers and expanding relationships with existing ones. The Enterprise Account Executive will focus on building relationships with stakeholders and present innovative solutions to clients. * **Senior Software Engineer:** This hybrid role based in Pune involves building the Real-time Reporting & Analytics pipeline at Zendesk. The Senior Software Engineer will contribute to the design, implementation, refactoring and optimizing systems. * **Business Development Representative (Bay Area):** This hybrid role in the Bay Area is focused on software sales. The Business Development Representative will be responsible for identifying and qualifying opportunities. * **Software Engineer II (Backend / Fullstack):** This hybrid position in Pune focuses on developing features for change management within the Zendesk ecosystem. The role involves building backend and full-stack features. * **CTO, APAC:** The APAC CTO will work with customers in the region to understand their AI transformation journey. The CTO will influence global product strategy and work with Corporate Development teams. * **Enterprise Account Executive - Financial Services:** This hybrid position is focused on driving revenue growth and closing new business within strategic enterprise accounts in the Financial Services vertical. Based on the provided job descriptions, Zendesk uses the following technologies: * APIs * Systems Architecture * Customer Experience * Technical Program Management * Agile Methodologies * Jira, Confluence, Trello, Kanban, Productboard, Smartsheet * Salesforce * Zoominfo, Outreach, 6sense * Java * AWS * Kafka * Docker * Kubernetes * JavaScript, TypeScript, React, Redux, GraphQL * Ruby, Ruby on Rails, MySQL Many of the Zendesk positions listed offer a hybrid work environment. Hybrid roles require attendance at a local office for a portion of the week, with the specific in-office schedule determined by the hiring manager. Here are some frequently asked questions about working at Zendesk, based on the job postings: 1. **What is the remote work policy at Zendesk?** Many roles are listed as hybrid, with some remote work flexibility, but requiring attendance at a local office for a portion of the week. 2. **What is the salary range for the Director, Customer Service IT position?** The US annualized base salary range is $170,000.00-$256,000.00. 3. **What are the required qualifications for the Senior Software Engineer position?** The Senior Software Engineer must have 4+ years experience working on high scale applications and data processing pipelines. 4. **What are the key responsibilities of the Enterprise Account Executive - Financial Services position?** The Enterprise Account Executive will develop and execute strategic sales plans, identify and engage with senior executives, present and close complex deals, and maintain a robust AI sales pipeline. 5. **What are the preferred qualifications for the Senior Software Engineer position?** Preferred qualifications include experience working with observability tools (e.g., DataDog) and performance optimization methodologies.

About the Company

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h

Quick Facts

Founded

2007

About the Company

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