Job Description

The Senior Solutions Consultant (SC) for Strategic Accounts serves as the lead technical, solution, and competitive expert for Zendesk's largest and most complex accounts headquartered in the Bay Area. This role demands a blend of sales acumen and technical depth, with a proven history of success in selling to Enterprise executives. The SC is responsible for convincing C-level, VP, and Director-level executives of the technical merits and business value of the solution, often securing multi-year, high-revenue deals.

Working closely with Sales, Marketing, and Product Managers, the SC acts as the trusted technical liaison between Account Executives and prospective customers. A key responsibility is owning the executive-level technical relationship with Strategic prospects. The SC drives customer satisfaction by proactively managing and delivering technical information and aligning the visionary solution, whether through onsite, online, or virtual meetings.

Hard Skills/Experience

• 8+ years of Enterprise/Strategic Accounts software selling experience

• Deep experience mapping business goals to complex software solutions and creating proactive, long-term technical account strategies

• Excellent interpersonal, communication, persuasion, presentation, and writing skills, with the ability to articulate complex technical concepts to a non-technical executive audience

• Expert-level skills in discovery, overcoming objections, and identifying and mitigating risk in large enterprise deals

• Extensive experience scoping, managing and executing customer pilots and Proofs of Concept, including defining and measuring success criteria and timelines for highly complex, multi-stakeholder engagements

• Outstanding problem solving skills, including the ability to meet a business requirement with a highly scalable and secure technical solution

• Deep understanding of emerging AI technologies (e.g., MCP) and the ability to learn new product functionality quickly, while maintaining a focus on the ROI and strategic business impact of new rollouts for the world's largest companies

• Bachelor’s degree or equivalent experience

• Must reside in the Bay Area. Requires travel up to 40%, supporting Bay Area and US-based customer locations, with regular in-office presence when not traveling.

Soft Skills/Mindset

• Champion a Customer Obsession sales approach, prioritizing customer needs and ensuring alignment, even when navigating and resolving complex internal and external executive disagreements.

• Obvious passion and focus on developing executive-level interpersonal relationships

• Intellectual curiosity

• Growth mindset

Other desirable skills

• Significant experience in contact center environments or selling contact center solutions to Fortune 500 companies

• Vertical industry expertise (e.g., Retail, Financial Services, Healthcare)

• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management

• Experience developing or selling advanced Artificial Intelligence solutions

• Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience

• MBA or relevant Master's degree

The US annualized OTE (On Target Earnings) range for this position is $226,000.00-$338,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.