Job Description

GTM Finance - Senior Finance Manager - Product Pricing

 

Location: Hybrid - Austin, TX / Madison, WI / Bay Area (2 days per week in-office)

Zendesk is a customer service and engagement platform designed to bring organizations and their customers closer together. Our teams are collaborative, innovative, and driven to deliver exceptional experiences. As we continue to grow through M&A, reinvent our pricing and packaging strategies, and accelerate decision-making, we are seeking passionate finance leaders to join our journey.

Role Summary:  

Zendesk is looking for a highly experienced GTM Finance - Pricing/Costing Sr. Manager to join our GTM Finance & Strategy team. This role will focus on deep dive financial analysis on cost structures and pricing strategies to drive strong gross margins while supporting top-line growth. You will partner closely with the GTM Pricing team, Product, and R&D Finance teams to provide insightful financial analysis.  This is a critical role as Zendesk, and you will help us navigate new product launches and assess pricing/packaging proposals to drive growth and the adoption of emerging technologies.

The successful candidate will have a minimum of 8 years of progressive finance experience, including hands-on experience in cost and price modeling. Candidates must demonstrate strong communication, leadership and analytical skills. 

Key Responsibilities:  

• Lead financial analysis to evaluate and pricing packaging strategies ensuring alignment with Zendesk’s revenue and profitability goals.  

• Partner closely with the Pricing/Packaging, Product Management, and R&D Finance teams to provide financial insights that influence strategic decisions

• Develop, maintain, and enhance cost models, including those specific to SaaS, Large Language Models (LLMs) and other AI-related technologies, to accurately reflect usage/consumption and assess costs

• Develop business cases to evaluate the impact of a pricing proposal on the business

• Develop and maintain models and dashboards to streamline faster insights and scenario planning 

• Drive cross-functional collaboration to enhance pricing processes and governance models in line with evolving business needs and market dynamics.  

• Mentor and develop junior finance team members, amplifying team productivity and elevating analytical rigor 

• Present analysis and recommendations to senior leadership supporting tactical and strategic decision making in the context of the market environment and Zendesk’s leadership goals

• Develop and track key pricing trends such as point-of-sale, average revenue per seat, and and deal size

Qualifications:  

• Bachelor’s degree in Finance, Accounting, Economics, Business, or related field. MBA or equivalent advanced degree preferred.  

• 8+ years of relevant financial analysis experience, with significant exposure to pricing strategy, cost analysis, cost modeling, and pricing governance.  

• Demonstrated experience building and managing complex cost models, preferably including Large Language Model (LLM) or AI-related cost structures.  

• Proven track record in a fast-moving, technology-oriented environment, ideally within SaaS or subscription-based businesses.  

• Strong leadership and team development experience, with the ability to influence cross-functionally and operate as a trusted business partner.  

• Advanced financial modeling skills and proficiency with data analytics tools and business intelligence platforms (e.g., GSheets, Excel, SQL, Tableau, Looker).  

• Highly analytical mindset with the ability to synthesize complex information and deliver clear, actionable recommendations.  

• Excellent communication and presentation skills capable of clearly conveying financial insight to non-finance stakeholders and senior executives.  

• Experience integrating financial considerations into pricing changes associated with M&A, new product launches, or market-driven packaging adjustments.  

Preferred Qualifications:  

• Experience working within or alongside teams in high-growth tech companies.  

• Comfortable in ambiguous, rapidly evolving environments requiring agility and continuous improvement.  

What We Offer:  

A dynamic, inclusive workplace fostering innovation and learning.  

Opportunities to work closely with cross-functional leaders and drive meaningful business impact.  

Competitive salary, equity package, and comprehensive benefits.  

Flexible work arrangements including remote options.

If you are a strategic finance leader with a passion for pricing, profitability, and business strategies, and ready to accelerate Zendesk’s business through deep financial insights and collaboration, we would love to hear from you.

The US annualized base salary range for this position is $146,000.00-$220,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.