Novacard

Financial Services51-200 employeesWebsite

4

Open Roles

NOVACARD is a financial services company currently hiring. The company has between 51-200 employees. NOVACARD currently has four open positions: **1. Agente de Contact Center Tier II:** This on-site role in Polanco, near Metro San Joaquín, involves resolving escalated cases and complex situations with a focus on customer experience. The schedule is 1:30 p.m. – 10:00 p.m., Monday to Sunday with rotating days off. The monthly salary is $11,500 MXN, with a monthly bonus. The requirements include at least one year of experience in customer service or support and experience with escalated cases. Experience in financial services is a plus. **2. Legal Analyst:** This hybrid position within the Legal & Compliance area involves executing and following up on legal processes. Candidates need a Law degree and 1-2 years of experience in legal or administrative legal areas. Conversational English is required. The monthly salary is $24,000 MXN, and benefits include an annual bonus, SGMM, and vale de despensa. **3. Application Support Engineer (L2):** This fully remote position focuses on ensuring the stability and performance of business-critical applications. Responsibilities include providing second-line technical support. Candidates require a B2 level of English, strong T-SQL skills, and at least one year of experience in technical or application support. **4. Agente de atención al cliente:** This on-site role in CDMX involves providing customer service. The schedule is 1:30 p.m. – 10:00 p.m., Monday to Sunday with rotating weekend days off. The monthly salary is $10,500 MXN with a monthly bonus. Applicants require at least 6 months of customer service, call center or support experience. The roles require knowledge and experience with various technologies, including: Customer Service, Analytical Mindset, Critical Thinking, Clear Communication, Problem Solving, Empathy, Operational Guidance, Case Resolution, Complex Situations, Process Alignment, Improvement Detection, Legal Analysis, Contract Review, Document Management, Regulatory Compliance, Internal Collaboration, Report Preparation, Basic Legal Support, Incident Management, Application Support, Technical Support, SQL, T-SQL, API Documentation, Monitoring Systems, Communication Skills, Documentation, Collaboration, Stress Resistance, and Learning. NOVACARD offers both on-site, hybrid, and remote work arrangements. The "Agente de Contact Center Tier II" and "Agente de atención al cliente" positions are on-site in Polanco (near Metro San Joaquín) and CDMX, respectively. The "Legal Analyst" role is hybrid. The "Application Support Engineer (L2)" position is fully remote. Here are some frequently asked questions about working at NOVACARD: **1. What are the benefits for the Legal Analyst position?** The Legal Analyst position offers a monthly salary of $24,000 MXN, an annual bonus, SGMM, vales de despensa and other superior benefits to those of the law. **2. What are the work hours for the "Agente de Contact Center Tier II" and "Agente de atención al cliente" positions?** Both positions share the same schedule: 1:30 p.m. – 10:00 p.m., Monday to Sunday with rotating days off. **3. What is the remote policy for the Application Support Engineer (L2) position?** The Application Support Engineer (L2) position is fully remote. **4. What are the requirements for the Application Support Engineer (L2) position?** The Application Support Engineer (L2) position requires a B2 level of English, strong T-SQL skills, basic knowledge of Swagger / API documentation tools, experience with monitoring systems (Grafana, Zabbix), at least one year of experience in technical support or application support, and an analytical mindset. **5. What is the salary for the "Agente de atención al cliente" position?** The "Agente de atención al cliente" position offers a monthly salary of $10,500 MXN.