Summary
Location
Tbilisi, Belgrade, Taldykorgan, Yerevan, Buenos Aires
Type
full-time
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About this role
At NOVACARD , we’re redefining how people use credit.
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.
About the Role:
We are looking for an Application Support Engineer (L2) to ensure the stability and performance of business-critical applications by investigating incidents, analyzing system behavior, and resolving complex technical issues. You will collaborate with cross-functional teams to identify root causes and improve support processes, requiring strong analytical skills, solid SQL knowledge, and confident communication in English in a production environment.
Key Responsibilities:
Providing second-line technical support for company applications (L2)
Monitoring system performance and availability
Registering incoming tickets and performing initial analysis
Resolving incidents and service requests related to company applications
Collaborating with engineers and specialists from other teams to resolve issues
Participating in the incident management process
Documenting solutions and maintaining support documentation
Key Requirements:
English level B2 or higher (ability to read logs and technical documentation and communicate with clients)
Strong T-SQL skills
Basic knowledge of Swagger / API documentation tools
Experience with monitoring systems (Grafana, Zabbix)
Higher or secondary technical education
At least 1 year of experience in technical support or application support
Willingness to learn and develop in the IT field
Analytical mindset and stress resistance
Good verbal and written communication skills
What We Offer
Fully remote work format.
Official employment under the Russian Labor Code (for residents of Russia); contractor collaboration available for candidates from other countries.
Opportunity to work in an international team on a new digital product for the Mexican market.
A data-driven environment where your contributions have a real impact.
Other facts
About NOVACARD
En NOVACARD estamos redefiniendo la forma en que las personas usan su crédito.
Somos la primera tarjeta de crédito en México sin intereses ni anualidad, diseñada para simplificar tus finanzas y darte el control total desde tu app.
Con NOVACARD, puedes obtener hasta $200,000 de crédito, pagar solo cuando usas la línea de crédito y disfrutar de una gestión completamente digital en menos de 5 minutos.
Nuestro objetivo es ayudarte a tomar decisiones financieras inteligentes y adaptarnos a tu estilo de vida, ofreciendo flexibilidad, transparencia y la libertad que necesitas para alcanzar tus metas.
Finanzas simples, metas grandes. #NOVACARD #VívelaSimple
What you'll do
- The Application Support Engineer (L2) will provide second-line technical support for company applications, monitor system performance, and resolve incidents. They will collaborate with cross-functional teams to improve support processes and document solutions.
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