Excelsior Works

Entertainment Providers11-50 employeesWebsite

3

Open Roles

Excelsior Works, an entertainment provider, is currently hiring and offers opportunities to join its team. The company, which has 11-50 employees, is behind Betty.com. Excelsior Works currently has three open positions: * **Sales Representative:** This remote role involves shaping the sales function from the ground up, converting qualified leads into customers. Responsibilities include engaging and converting leads, managing the customer journey, and handling objections. The role requires experience in Sales, Customer Success, or Lead Management. This role supports customer engagement during peak activity hours. Late-night shifts with high home-office flexibility are part of the role. * **Customer Success Representative (French & English):** This on-site position requires fluency in both French and English. The representative will provide customer support, guiding players, resolving issues, and gathering feedback. This role involves working shifts, including late and night shifts. * **VIP Account Manager:** This hybrid role in Sofia focuses on building relationships with VIP players and providing a premium experience. The VIP Account Manager will be responsible for providing a tailored, fast, and personal experience across multiple channels. The role also involves handling any issues with empathy and speed, ensuring every interaction feels premium. The following technologies and skills are utilized at Excelsior Works based on the job listings: * Sales, Customer Success, and Lead Management * Customer Support * Communication and Interpersonal Skills * Data Analysis and CRM Systems * Consultative Approach and Trust Building * Problem Solving * iGaming, Fintech, and Payments experience * Regulatory Compliance * Account Management, VIP Relations, Customer Success * De-Escalation and Tone Management * Analytical Mindset * CRM tools (Zendesk, Salesforce, Kustomer) Excelsior Works offers different work arrangements depending on the position. The Sales Representative position is remote. The Customer Success Representative role is on-site. The VIP Account Manager role is hybrid, with a location in Sofia. Here are some frequently asked questions about working at Excelsior Works: * **What type of experience is required for the Sales Representative position?** The Sales Representative role requires experience in Sales, Customer Success, Conversion, or Lead Management roles. * **What are the language requirements for the Customer Success Representative position?** Fluency in both French and English (written and spoken) is required for this position. * **What type of experience is preferred for the VIP Account Manager role?** Experience in Account Management, VIP Relations, or Customer Success is required. Previous exposure to iGaming, fintech, or other high-trust industries is an advantage. * **What are some of the benefits offered to the VIP Account Manager?** The VIP Account Manager role comes with a competitive salary, an annual performance bonus, premium private health insurance, 20 days of annual paid leave, one work-from-home day per week, a MultiSport card, and a Re:Benefit platform with discounts and vouchers. * **What are the working hours like for the Sales Representative role?** This role supports customer engagement during peak activity hours and includes late-night shifts with high home-office flexibility.