About this role
At ExWo (the team behind betty.com), we’re building a global online casino brand rooted in fairness, simplicity, and radical transparency. We’re not here to reinvent the wheel – we’re here to make it turn better.
Our mission is simple: treat players right, cut the nonsense, and build a product that earns trust every step of the way.
We’re looking for a Customer Success Representative (French & English) to help us deliver exceptional support and build lasting relationships with our players. You’ll be the voice of the brand, supporting customers in both French- and English-speaking markets, guiding them through our platform, resolving issues with empathy and efficiency, and turning every interaction into a positive experience.
If you’re passionate about helping people, thrive in a fast-paced environment, and want to be part of a team that values clarity, trust, and constant improvement – we’d love to hear from you.
Key Responsibilities
- Providing prompt, professional, and empathetic customer support in French and English via chat, email, and other channels
- Guiding players through the features and functionalities of our platform and educating them when needed
- Resolving customer issues efficiently while maintaining a high standard of service and communication
- Actively gathering and sharing customer feedback, working closely with product and development teams to improve the user experience
- Monitoring customer satisfaction and contributing ideas to improve engagement and loyalty
- Working in shifts, including late and night shifts
Requirements
- Prior experience in customer service, support, or another client-facing role
- Fluency in French and English (written and spoken)
- Strong communication and interpersonal skills, with the ability to handle challenging situations calmly and professionally
- Quick learner, comfortable working with complex systems and explaining them clearly to users
- Customer-centric mindset with a genuine passion for helping people
- Ability to work under pressure and manage multiple tasks effectively
What We Offer
- A chance to become a key person in a fast-growing scale-up environment
- Real opportunities to develop your skills and grow professionally
- A fun, collaborative, and international team culture
- The opportunity to work on a product that values fair play, transparency, and trust
Love helping people and solving problems?
Let’s turn that into your next great career move.
Apply now and let’s build something amazing – together.
Other facts
About Excelsior Works
Excelsior Works is reshaping the future of online gaming through innovation, responsibility, and self-regulation. At ExWo, we are committed to creating a player-first experience that goes beyond traditional gaming. Our focus is on providing a seamless, transparent, and engaging platform where players feel safe and valued.
We believe in building a gaming environment that prioritizes user well-being, self-regulation, and operational excellence. Our unique approach empowers players to enjoy an immersive gaming experience while maintaining control and ensuring fairness.
Excelsior Works isn’t just about gaming; it’s about pioneering a new standard in the industry, where technology and player interests converge. We are just getting started on this journey to offer the best gaming experience, built on trust, innovation, and responsibility.
What you'll do
- The Customer Success Representative will provide professional and empathetic support to customers in both French and English, guiding them through the platform and resolving issues. They will also gather customer feedback and contribute to improving user experience.
Ready to join Excelsior Works?
Take the next step in your career journey