About this role
At Excelsior Works, the team behind Betty.com, we’re building a modern iGaming experience - one that values fairness, simplicity, and human connection.
Our players deserve nothing less than premium, and that’s where you come in.
We’re looking for a VIP Account Manager to join our growing team. In this role, you’ll take care of our most valued players - the ones who make Betty what it is. You’ll be their trusted contact, their problem-solver, and the reason they stay loyal to the brand.
What you’ll do
- Build and nurture long-term relationships with our VIP players.
- Provide a tailored, fast, and personal experience across multiple channels (email, chat, phone).
- Identify player trends, behaviors, and engagement opportunities.
- Act as the bridge between our VIPs and internal teams (Payments, Product, Engineering).
- Handle any issues with empathy and speed, ensuring every interaction feels premium.
- Constantly look for ways to elevate the Betty VIP experience.
What we’re looking for
- Experience in Account Management, VIP Relations, or Customer Success.
- Exceptional communication and soft skills, especially in de-escalation and tone management.
- Fluency in English (both written and spoken) - other languages are a plus.
- Analytical mindset and ability to interpret player data and patterns.
- A proactive, adaptable, and emotionally intelligent approach.
- Previous exposure to iGaming, fintech, or other high-trust industries is an advantage.
- Familiarity with CRM tools (Zendesk, Salesforce, Kustomer) is preferred.
- Team-oriented mindset with strong ownership and accountability.
Why join us
- Competitive salary and annual performance bonus.
- Premium private health insurance.
- 20 days of annual paid leave.
- 1 work-from-home day per week.
- MultiSport card for your active lifestyle.
- Re:Benefit platform with discounts and vouchers.
- A modern office in Sofia – and a team that actually enjoys working together.
If you’re ready to bring your energy, empathy, and excellence into a fast-moving, player-first environment – we’d love to meet you.
💫 Join the dream team at ExWo and let’s make Betty even better.
Location
Sofia (Hybrid)
Department
VIP Team
Employment Type
Full-Time
Minimum Experience
Mid-level
Other facts
About Excelsior Works
Excelsior Works is reshaping the future of online gaming through innovation, responsibility, and self-regulation. At ExWo, we are committed to creating a player-first experience that goes beyond traditional gaming. Our focus is on providing a seamless, transparent, and engaging platform where players feel safe and valued.
We believe in building a gaming environment that prioritizes user well-being, self-regulation, and operational excellence. Our unique approach empowers players to enjoy an immersive gaming experience while maintaining control and ensuring fairness.
Excelsior Works isn’t just about gaming; it’s about pioneering a new standard in the industry, where technology and player interests converge. We are just getting started on this journey to offer the best gaming experience, built on trust, innovation, and responsibility.
What you'll do
- Build and nurture long-term relationships with VIP players while providing a tailored and personal experience across multiple channels. Act as a bridge between VIPs and internal teams, handling issues with empathy and speed.
Ready to join Excelsior Works?
Take the next step in your career journey