Patient Care Advocate

Join Community Medical Group

Community Medical Group is seeking a friendly, professional, and customer-focused Patient Care Advocate to join our team.

As a Patient Care Advocate, you will be the first point of contact for patients and visitors, helping create a welcoming and positive experience at every interaction. This role is essential to ensuring smooth front-office operations, supporting patient scheduling, registration, insurance verification, and overall administrative efficiency within the medical center. This is an excellent opportunity for someone who enjoys helping others and thrives in a fast-paced healthcare environment.

Benefits

Eligible employees receive a comprehensive benefits package that includes:

• 17 days of paid time off
 • 11 paid holidays and one floating holiday
 • Medical, dental, and vision coverage through UnitedHealthcare
 • 401(k) retirement plan with company match
 • Company-paid life insurance
 • Opportunities for professional growth

Key Responsibilities

• Provide exceptional customer service by greeting patients and visitors in a professional and courteous manner 
 • Answer and direct telephone calls while assisting with patient inquiries and requests 
 • Complete new patient registration and accurately enter demographic information into the electronic health record system 
 • Verify insurance coverage, patient demographics, and eligibility information to support accurate billing and patient records 
 • Conduct patient check-in and check-out processes efficiently and accurately 
 • Schedule, confirm, and manage patient appointments 
 • Collect co-payments and self-pay balances while maintaining accurate financial records 
 • Document patient messages, requests, and concerns according to established procedures 
 • Receive, scan, route, and process incoming documentation and correspondence 
 • Assist with forms, referrals, medical records requests, and other patient-related documentation 
 • Maintain efficient patient flow and help minimize wait times throughout the day 
 • Utilize Microsoft Office and Electronic Health Record (EHR) systems for data entry, reporting, and administrative tasks 
 • Ensure compliance with HIPAA, OSHA, and company policies and procedures 
 • Perform additional duties as assigned

Qualifications

• Previous experience in a healthcare front office, medical office, or clerical role preferred 
 • Proficiency with Microsoft Office applications required 
 • Experience with Electronic Health Records (EHR) preferred 
 • Strong customer service and interpersonal skills 
 • Excellent verbal and written communication abilities 
 • Ability to understand and utilize medical terminology 
 • Strong organizational skills and attention to detail 
 • Ability to manage multiple priorities in a fast-paced environment 
 • Experience processing payments and using credit card terminals preferred 
 • Ability to build positive working relationships with patients, providers, and team members 
 • Bilingual in English and Spanish or English and Creole preferred