Interpreter Services Specialist PT

Job DetailsLevel: EntryJob Location: Valley View - Roanoke, VA 24016Position Type: Part TimeEducation Level: High SchoolSalary Range: $13.94 - $18.50 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Nonprofit - Social ServicesAbout CCC:

Since 1923, Commonwealth Catholic Charities (CCC) has provided life-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia. CCC offers quality and compassionate human services to all people, especially the most vulnerable, regardless of faith. We are passionate about the work we do in our communities, providing 31 critical services at 7 locations throughout Virginia.

CCC provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information (including family medical history) in all aspects of employment including selection, job assignment, compensation, discipline, termination and benefits, except where there is a bona fide occupational qualification reasonably necessary to the normal operation of the agency.

Commonwealth Catholic Charities is a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of a drug screening and background check.

SUMMARY: This position is responsible for recruiting, scheduling, and training interpreters and translators for agency clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Recruits and screens for qualified interpreters and translators.

Serves as primary liaison between the agency, client, and interpreters.

Responds to requests for interpretation in a timely, professional manner.

Provides new interpreter orientation and ongoing training and capacity building opportunities for interpreters.

Develops and conducts training for staff, employers, and community groups on the effective use of interpreters.

Through regular community engagement, explores, identifies and secures new clients for interpretive services

Maintains system of scheduling, notification, confirmation, and evaluation of job requests.

Maintains and updates database of available interpreters.

Sends quarterly satisfaction surveys to gather insight for program development and maintain contact with past and prospective clients

Contributes to program growth through researching new interpreter opportunities, conducting outreach and attending community resources events

Files correspondence, forms, and documents pertaining to interpreters and vendors

Attends scheduled team meetings and agency training

Represents the Agency in the community and workplace in a professional and ethical manner.

Demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.

Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.

Utilizes basic knowledge of Microsoft Office applications.

QualificationsEDUCATION and/or EXPERIENCE: High School Diploma or equivalent required with three years of related experience.

WORK ENVIRONMENT: Hybrid

DIRECT REPORTS: None