About this role
Operations Manager
Location: United States
Job Type: Full-Time | Exempt | Hybrid/Remote Eligible
Salary Range: $70,000 – $90,000 per year
About Commercial Bank of California
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2025.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking—one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that’s redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
Operations Manager is responsible for the direction and management of payment channels critical to the bank ACH systems, and all associated daily processing activities. Operations Manager is tasked with advising and leading as a strategic partner, recommending operating, system and product improvements to the bank’s various payment channels. S/He will accomplish this by ensuring sound operational processes and practices that mitigate identified risk concerns, while increasing operating efficiencies. This role provides leadership and guidance in regard to the system functionalities inherent in payments supporting both internal and external clients.
This position plans, organizes, and controls the day-to-day administrative, operational, and compliance activities. This role will ensure that payments solutions meet response times; ensure solid risk management practices, audit and regulatory compliance; day-to-day workflow processing; balancing/reconciliation activities, etc. Monitors processes to ensure the PSD Operations team runs smoothly and efficiently, ensuring all work is completed timely within established deadlines. This manager provides technical, functional, and operational support to the PSD Operations team and serves as a point of escalation to ensure successful Payment Operations for the Bank.
Foster good working relationships with clients, management, and the Payments Solutions team.
Essential Duties and Responsibilities
- Provide direction, train and educate Operational staff members.
- Provides operating system recommendations to continually improve the controls, products and processes .
- Ensures proper audit, risk and other controls are in place in Operations to protect against any fraudulent activity or unnecessary risk exposure.
- Ensures the staff perform activities in compliance with all bank policies and procedures, and that documentation and record-keeping is accurately and properly maintained.
- Ensures all departmental balancing, reconciliations and/or certifications are performed in a timely manner and clearing entries are processed within allowable time frames.
- Ensures merchants’ settlement is submitted to the federal reserve daily.
- Requests ISO to wire funds if there is a deficit in the merchants’ settlement account.
- Gathers and compiles various reports for the completion of the monthly executive board report.
- Maintains the Bankcard distribution email
- Reviews the Overdraft and Reserve (UIR) reports
- Conducts MCC/NAISC analyses
- Monitors dormant accounts and reactivates them as needed
- Obtains and saves risk-related reports for the Risk department
- Conducts research and compiles findings for all legal requests
- Performs settlement and operational research upon request
- Send reminders for outstanding ISO reports
- Create monthly ISO statements
- Responsible for compliance with Card Brand and NACHA rules and regulations;
- Other duties as assigned.
Minimum Qualifications
- Communicate effectively (written and verbally) with internal and external associates
- Excellent organizational and analytical skills
- Critical thinking skills a must
- Must be able to adhere to and meet given task deadlines
- Experience in reviewing and analyzing individual and corporate financial data, KYC/KYCC documentation
- Must be team oriented adhering to Commercial Bank of California’s corporate culture
- Must maintain a high level of accuracy in performance in a high-speed environment
- Proficiency with Microsoft applications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s Degree preferred or equivalent work experience
- Minimum five years of experience in payments processing
Benefits & Perks
- Competitive employer contribution to medical, dental and vision coverage
- 401k plan with employer match
- Flexible Spending Accounts (FSA) and Dependent Care Accounts
- Employee Assistance Program (EAP)
- Employer provided Calm subscription
- Employer provided mental health benefits through Teladoc
- Life, AD&D and disability insurance
- Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
- Online discount program
- Tuition Reimbursement Program
Join Our Team!
- Submit your resume to Apply to Your Position Here
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at [email protected] with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
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