WATCH/JEWELRY SPECIALIST-ONBOARD SHOPS

Watch Specialist

Reports to: Shop Manager

 

Job Description:

·       Promotes a variety of watches and timepieces to guests.

·       Provides advice to guests relating to the onboard watch product range.

·       Meets and exceeds sales target objectives consistently through expert and proven consultative selling skills.

·       Ensures that presentation of products is visually appealing and merchandised in a manner that maximizes sales.

·       Informs guests of special offers, new products and promotions.

·       Assist guests to find the goods and products they are looking for. 

·       Handles guests’ complaints and queries.

·       Processes payments.

·       Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines.

·       Conduct cycle counts, SKU checks and inventory preparation.

·       Monitors stock levels and properly replenishes in a timely manner.

·       Be accountable for ensuring that there is an optimal supply of products and recommend additional inventory when necessary; especially of products that have been identified as “best sellers”.

·       Assists with stock control and inventory management,  including receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.

·       Reports discrepancies and problems to the supervisor. 

·       Keeps the store tidy and clean, this includes hovering and mopping.

·       Keeps up to date with special promotions and putting up displays.

·       Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization.

·       Prepares to multitask and take on additional duties as needed (including vessel safety duties). 

 

Profile:

·       Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.

·       High School graduation certificate.

·       At least 2 years’ experience in the Watch Specialist position in a fast pace retail environment.

·       Previous shipboard retail experience highly preferred.

·       Strong customer service, communication and negotiation skills.

·       Knowledge of products and inventory techniques.

·       Ability to stand for extended periods of time and move boxes weighing up to 50lbs. 

 

Length of contract:

6 Months on/ 2 Months off

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