SALES ASSISTANT-ONBOARD SHOPS

Sales Associate

Reports to: Shop Manager

Job Description:

·       Creates memorable moments for guests through delivering unrivalled service, demonstrating a high level of product knowledge to effectively promote and sell products.

·       Works under the direction of the Shop Manager to ensure that presentation of products is visually appealing and merchandised in a manner that maximizes sales.

·       Informs guests of special offers, new products and promotions.

·       Assist guests to find the goods and products they are looking for. 

·       Handles guests’ complaints and queries.

·       Processes payments.

·       Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines.

·       Conduct cycle counts, SKU checks and inventory preparation.

·       Monitors stock levels and properly replenishes in a timely manner.

·       Regularly checks that products are within their sell-by date and respects the FIFO products life-cycle (for perishable selling goods).

·       Assists with stock control and inventory management,  including stocking shelves with merchandise, receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.

·       Reports discrepancies and problems to the supervisor. 

·       Keeps the store tidy and clean, this includes hovering and mopping.

·       Keeps up to date with special promotions and putting up displays.

·       Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization.

·       Prepares to multitask and take on additional duties as needed (including vessel safety duties). 

Profile:

·       Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.

·       High School graduation certificate.

·       At least 2 years’ experience in a fast pace retail environment.

·       Previous shipboard retail experience highly preferred.

·       Strong customer service, communication and negotiation skills.

·       Knowledge of products and inventory techniques.

·       Ability to stand for extended periods of time and move boxes weighing up to 50lbs. 

Length of Contract:

6 Months on / 2 Months off