About this role
Lead a Team. Make an Impact. Help Make Life Better.
Why Join Columbia Credit Union?
Join Columbia Credit Union, a trusted community-focused financial institution with $2.5B in assets and 120,000+ members. Recognized as a Best of Clark County and Best in Business winner, we're looking for a member-driven Service Manager to help lead branch operations, develop high-performing employees, and create outstanding member experiences at one of the region's most respected financial institutions.
Pay & Perks
- Earning potential: $31.50 - 33.50/hour.
- 100% employer-paid Medical, Dental & Vision for employees
- $200/ month opt out
- 401(k) with 100% match up to 6% contribution
- Generous PTO, paid holidays, and extended sick leave
- Tuition Reimbursement
- Check out more of our benefits here!
What You'll Do
- Lead, coach, and develop a team of Member Service Associates
- Ensure exceptional member service and financial solutions delivery
- Oversee daily branch operations, cash handling, security, and compliance
- Monitor performance, productivity, and operational accuracy
- Support branch growth through member relationship building and product referrals
- Conduct employee coaching, training, and performance development
- Serve as the branch leader in the absence of the Branch Manager
- Ensure adherence to all credit union policies and regulatory requirements
- Check out the full Job Description Here!
Must-Have Qualifications
- 3+ years of banking, credit union, or financial services experience
- Experience opening accounts and supporting consumer lending activities
- Strong knowledge of financial products, member service, and branch operations
- A thorough understanding of unsecured loan products, titled loans, credit cards and Home Equity loan products.
- Excellent communication, coaching, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- NMLS license or ability to obtain upon hire
Preferred
- Bachelor's degree in Business Administration
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Columbia Credit Union follows all required COVID 19 health protocols
Equal Opportunity Employer/AA
Must be 18 or older to apply
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