OPERATIONS MANAGER

OPERATIONS MANAGER

Location: Virginia and Washington, DC 
Employment Status: Full-Time 
Work Arrangement: On-site/field-based with regular travel among assigned parking facilities
Schedule: Based on operational and business needs

About Colonial Parking, Inc.

Colonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions.

Our success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment.

We are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact.

Position Summary

The Operations Manager reports directly to the Senior Operations Manager and is responsible for the day-to-day operational oversight and performance of an assigned portfolio of parking locations. This role is accountable for ensuring operational excellence, financial discipline, client satisfaction, and client retention while aligning site performance with approved annual budgets and company standards.

The Operations Manager plays a critical role in supporting client relationships, reviewing and contributing to monthly financial statements, providing high-quality variance analysis, and partnering with the Senior Operations Manager on budget development and forecasting. This position requires consistent collaboration across departments to drive continuous improvement, profitability, and service delivery.

Essential Duties and Responsibilities

Operations & Compliance

• Oversee daily operations across assigned locations to ensure compliance with all Colonial Parking policies, procedures, contractual obligations, and service standards.
• Conduct regular site inspections to assess safety, appearance, staffing performance, signage, lighting, surface conditions, and overall facility conditions.
• Ensure assigned locations operate safely and in accordance with company standards and client requirements.
• Coordinate site openings, transitions, and closures in collaboration with Account Management and internal stakeholders.
• Oversee merchant validation programs and ensure adherence to validation revenue policies and procedures.

Client Relationship Management & Retention

• Support client retention efforts by maintaining professional, responsive, and results-focused communication with client representatives.
• In coordination with the Account Management team, respond to client inquiries, concerns, and operational issues in a timely manner.
• Participate in client meetings as needed and support ongoing relationship management efforts.
• Actively identify operational risks or service gaps that could affect client satisfaction and retention and escalate concerns as appropriate.

Financial Oversight & Reporting

• Review monthly financial statements for assigned locations to ensure accuracy, completeness, and alignment with operational activity.
• Provide clear, concise, and high-value variance commentary explaining financial performance against budget.
• Monitor revenue, expenses, customer mix, and volume trends using revenue analysis, profit and loss reports, and space surveys.
• Support revenue control efforts to ensure financial performance aligns with company goals and client expectations.
• Partner with the Senior Operations Manager in the development, review, and management of annual budgets and forecasts.

Audits, Controls & Risk Management

• Ensure compliance with internal audit procedures, including access card control, credential tracking, and required documentation.
• Conduct regular operational audits and submit required reports to the Senior Operations Manager.
• Submit and manage damage and liability claims in accordance with company policy and established reporting procedures.

People Management & Leadership

• Recruit, hire, train, and onboard front-line staff in coordination with the Human Resources Department.
• Participate in the recruitment and selection of management staff as directed.
• Provide coaching, performance feedback, and formal evaluations for front-line employees and Assistant Operations Managers.
• Administer corrective action, up to and including written warnings and termination recommendations or actions, in coordination with Human Resources and in accordance with company policy.
• Develop and maintain staffing schedules to ensure appropriate coverage and operational efficiency.
• Ensure employees are properly trained, equipped, and supported to perform their duties safely and effectively.

Business Support & Development

• Contribute operational input and site-specific operating plans for proposed new business opportunities.
• Participate in special projects and initiatives as assigned by the Senior Operations Manager.

Additional Responsibilities

• May be required to temporarily fill in for front-line associates during absences or coverage gaps.
• May meet with client contacts on an as-needed basis.
• Perform other related duties and special projects as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree preferred.
• Relevant certifications or technical training are a plus.
• Minimum of three years of experience managing and training employees in a supervisory capacity.
• Minimum of three years of parking or related operations management experience.
• At least two years of client relationship management experience, preferably in coordination with an account management function.
• At least two years of experience managing or supporting an annual budget.
• Proven ability to build and sustain strong client relationships.
• Strong interpersonal and people-management skills with the ability to effectively engage diverse teams and stakeholders.
• Demonstrated financial acumen, including the ability to interpret financial reports, manage budgets, analyze variances, and support profitability.
• Strong organizational, time-management, problem-solving, and prioritization skills.
• Ability to communicate effectively in writing and verbally with employees, clients, and internal stakeholders.
• Ability to work independently, exercise sound judgment, and manage multiple locations and competing priorities.

What’s in It for You? Benefits and Perks

Colonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees.

Eligibility for specific benefits is based on full-time or part-time employment status and the terms of the applicable benefit plans.

• Affordable medical and dental coverage
• Employer-paid short-term disability insurance
• Employer-paid group life and accidental death and dismemberment insurance
• Vacation and sick leave
• Eight paid holidays
• 401(k) eligibility after six months, with an employer contribution
• Education reimbursement
• Employee recognition programs
• Complimentary parking at your assigned work location
• DailyPay access, allowing eligible employees greater flexibility in accessing earned wages

Physical Demands and Working Conditions

The physical demands and work environment described below are representative of those that an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential job functions.

Physical Demands

While performing the duties of this position, the employee may be required to:

• Stand, walk, and sit for varying periods of time.
• Walk through parking facilities and garages, including ramps, uneven surfaces, and multiple levels.
• Climb stairs and perform visual inspections of assigned locations.
• Use office equipment, mobile devices, tools, and controls.
• Type, write, reach with hands and arms, speak, and hear.
• Occasionally lift, carry, and move equipment or supplies weighing up to 25 pounds.

Work Environment

This position is performed in a combination of professional office settings and parking facilities. Regular site visits may involve exposure to outdoor weather conditions, vehicle traffic, noise, exhaust, temperature changes, and other conditions commonly associated with parking operations. Travel between assigned locations is required as needed to support operational responsibilities.

Internal Contacts

This position will have regular contact with the Senior Operations Manager, Operations leadership, Account Management, Human Resources, Accounting, Audit, Business Development, Facility Care, Claims and Risk Management, and other corporate and field-based employees.

External Contacts

This position will have regular contact with client representatives, customers, vendors, service providers, contractors, and other external business partners associated with assigned parking locations.

Equal Employment Opportunity

Colonial Parking, Inc. is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. Qualified individuals with disabilities may request reasonable accommodation during the application or interview process.