Customer Engagement Executive

Job Posting End Date: July 13

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Customer Engagement Executive
Hybrid – 3 days a week in Dorking office
£30,000 - £35,000 per annum

What will you bring?

We’re looking for an early-career marketing professional to join our Growth Marketing team at Unum UK. This role is ideal for a recent graduate (ideally with a relevant placement) or someone with around 1–2 years’ experience in a marketing role. We welcome candidates from a range of backgrounds, particularly those with hands-on experience in email marketing, campaign delivery, or marketing automation.

As a Customer Engagement Executive, you’ll support the delivery of targeted B2B campaigns, helping us reach brokers and customers with personalised, digital-first content that drives engagement and key commercial outcomes. This is a great opportunity to build your skills in campaign execution and data-driven engagement, while playing a central role in marketing initiatives that directly fuel business growth.

Key Responsibilities:

• Support the creation and optimisation of automated nurture journeys and contact strategies to engage brokers and customers
• Assist in delivering personalised digital campaigns across email, social, and other channels in line with account based marketing (ABM) strategies
• Monitor campaign performance, analyse results, and suggest improvements to increase engagement and conversion
• Contribute ideas for testing new approaches, tools, and ways of working to improve campaign effectiveness
• Work with the Digital Marketing team to keep content up to date and enhance the user experience

Key Skills & Experience:

• A degree in Marketing, Business, or a related field, ideally including a placement year or 1–2 years’ experience in a digital marketing, CRM, or campaign role
• Basic understanding of segmentation, personalisation, and customer journeys (academic or practical experience considered)
• Strong communication skills, with good attention to detail and organisation
• Exposure to marketing tools such as CRM or automation platforms (e.g. Salesforce, HubSpot, Marketo) and analytics tools like GA4
• A proactive mindset with a willingness to learn, test ideas, and develop new skills
• Comfortable working collaboratively with different teams and stakeholders

The successful Customer Engagement Executive can expect:

• Generous Bonus 
• Healthcare Cash plan Level 1 Funded
• DC pension scheme 
• Life, medical and income Insurance 
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) 
• Salary sacrifice electric car scheme with on site charging facilities.  
• Free Shuttle Bus from Dorking Train Station

#LI-AM1  #LI-Hybrid

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

We are proud to be a Disability Confident Employer.

Company:

Unum UK