Security Guard Luxury Retail Environment

Security Officer - Luxury Retail

Location: Chicago, IL 60622 (In-Person) Compensation: $25.00/hr + Paid Sick Time

Schedule: Full-Time or Part-Time | Weekdays 11:00 AM, 7:00 PM | Sunday 12:00 PM, 6:00 PM | Weekend availability required

License: Valid Illinois PERC Security Card required before first day

ABOUT THIS ROLE

We are seeking a professional and composed Security Officer to support a high-profile luxury retail environment in Chicago. This role requires a strong presence, sound judgment, and the ability to balance security awareness with a refined guest experience.

The ideal candidate is comfortable managing high foot traffic, understands access control and crowd dynamics, and can operate confidently in a visible, client-facing role where discretion and professionalism are essential.

KEY RESPONSIBILITIES

• Maintain a professional, welcoming, and authoritative presence throughout the store
• Greet and guide guests while supporting a calm, orderly environment
• Monitor entry and exit points and manage access as appropriate
• Observe and manage crowd flow during peak periods and special activations
• Provide clear direction and support during busy hours
• Receive and track deliveries, packages, and high-value items accurately
• Identify and discreetly address suspicious or disruptive behavior
• De-escalate tense situations using calm, respectful communication
• Communicate effectively with store leadership regarding incidents or concerns
• Maintain confidentiality regarding clientele, staff, and internal operations
• Uphold grooming, uniform, and conduct standards consistent with a luxury retail setting

QUALIFICATIONS

• Valid Illinois PERC Security Card, required before your first day
• Prior experience in law enforcement, military, corrections, security, or door and crowd control, strongly preferred
• Experience managing entry control or high-volume guest environments is a plus
• Strong situational awareness and sound decision-making skills under pressure
• Excellent communication and conflict de-escalation abilities
• Ability to remain calm, alert, and professional throughout the shift
• Reliable transportation and consistent punctuality
• Ability to stand and actively monitor for extended periods

WHAT WE OFFER

• $25.00/hr competitive hourly rate
• Paid sick time
• Full-time consistent schedule with open availability
• Professional, structured work environment in a premier luxury retail setting

MANDATORY REQUIREMENTS - READ BEFORE APPLYING

• Must hold a valid Illinois PERC Security Card before starting, no exceptions
• Must have prior security experience in a retail, hospitality, or high-volume public environment
• Must be available weekdays 11:00 AM to 7:00 PM and Sundays 12:00 PM to 6:00 PM
• Must have reliable transportation and be able to report consistently to the Chicago location
• Position is 100% in-person, no remote option

Coastal International Security is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.