About this role
Job DetailsJob Location: West Springfield MA - West Springfield, MA 01089Position Type: Full TimeSalary Range: $100.00 - $120.00 Salary/yearTravel Percentage: Up to 50% Job Category: Health Care
We are seeking a dynamic Area Manager to oversee daily operations for up to 10 outpatient healthcare centers. In this high-impact leadership role, you’ll partner with Center Medical Directors in a dyad leadership model to ensure operational excellence, a superior patient experience, and engaged, high-performing teams. You’ll be responsible for driving results, managing performance, and implementing strategies that align with organizational goals.
What You’ll Do
Oversee and support multiple centers, ensuring high-quality patient care, operational efficiency, and service excellence
Supervise and mentor Center Managers, Center Supervisors, and clinic support staff
Develop and monitor center performance goals, metrics, and outcomes
Lead recruitment, onboarding, and performance management processes for operational staff
Ensure compliance with regulations, payer requirements, and internal policies
Monitor patient flow, service delivery, and satisfaction; address and resolve escalated patient concerns
Manage staffing schedules, resource utilization, and facility upkeep
Collaborate with leadership on strategic planning, budgeting, and growth initiatives
Analyze market conditions and identify opportunities for referral growth and service expansion
Oversee marketing, public relations, and community outreach efforts
Prepare and interpret operational and financial reports to ensure budget adherence
Lead continuous improvement initiatives to enhance workflow, efficiency, and patient outcomes
What We’re Looking For
Bachelor’s degree preferred; 5+ years of management experience in a fast-paced medical office accepted in lieu of degree
Proven success in multi-site operations leadership
Strong understanding of healthcare compliance, patient experience, and operational metrics
Excellent communication, problem-solving, and decision-making skills
Ability to travel regularly between assigned centers
Why Join Us?
Leadership role with direct impact on patient care and operational success
Opportunity to work across multiple locations, driving performance and growth
Competitive salary and performance-based incentives
Comprehensive benefits package including medical, dental, and vision coverage, 401(k) with company match, and company-paid life and disability insurance
Generous PTO, paid holidays, and floating holiday
Lead with vision. Drive operational excellence. Apply today to guide high-performing teams and elevate patient care across multiple centers.
Qualifications
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