Customer Service Representative
- Location
- Colorado Springs, CO, US
- Workplace
- On-site
- Compensation
- $17 – $18
About this role
Job Summary:
The Customer Service Representative is responsible for supporting the Circulation Division’s: Customer Service, Tech Support, Operations, In-bound and Out-bound calls and Sales for all circulation products.
Essential Job Duties and Responsibilities:
- Support customer service with new subscriber premium item fulfillment and tracking.
- Represent the Gazette in a professional and courteous manner while conducting inbound and outbound calls to existing and potential subscribers.
- Answer questions from walk in customers.
- Assist Home Delivery operations with entering late routes in the IVR, Client Portal and the email portal.
- Assist customers with tech support for all e-edition products including CSG, Denver Gazette and Colorado Politics.
- Assist Press-one call center with over- flow calls.
- Communicate with the call center to discuss/resolve customer escalations.
- Respond to all emails in escalation, Colorado Politics, Customer care and Denver Gazette.
- Assist with in-bound and outbound retention calls.
- Be responsible for the Last Day flyers to home delivery staff.
- Maintain and track down customer service orders that need assistance.
- Provide coverage to front desk to include assisting both walk in customers and guests with customer service issues, directing them to our Obits/Legal advertising team or other assistance as needed and answering calls from the public that have not been routed through our comprehensive phone tree.
- Actively participate and support departmental goals and objectives.
- Assist with special projects.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Minimum Education & Work Experience Requirements:
Education: High school diploma
Experience: 2+ years of experience in administrative support.
Knowledge, Skills and Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disability to perform the essential functions.
- Proficient in Microsoft Office and Adobe Acrobat.
- Excellent written and verbal communication skills.
- Excellent attention to detail, organization and proof-reading skills.
- Familiarity with event coordination.
- Must read, write, speak and understand English.
- Must be committed to teamwork and able to collaborate well with employees from all departments as well as the public.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 60 pounds.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms, lift and twist. The employee is occasionally required to stoop, kneel, crouch or crawl.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately noisy.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?