Animal Services Coordinator - Foster-to-Adopt Program , Dallas Animal Services (Civil Service)

Dallas is Growing. Grow With Us.

Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture,

we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.

Job Summary

To coordinate the activities associated with a designated program of Dallas Animal Services through the planning, development of communications and support materials while creating relationships, reporting and metrics to further the goals of the program.

Job Description

Overview

The Animal Services Coordinator coordinates and facilitates the activities for the Animal Services Division of the City. Develops and plans communications, builds relationships, reports on metrics, and furthers the goals of the program.

Essential Functions

1 Plans, coordinates, and monitors the activities of the designated animal services program by actively engaging staff and public to coordinate services associated with the program goals; trains and educates staff and volunteers on programs and initiatives.

2 Composes, creates, and drafts public information, coordinates support functions, events and materials to promote the assigned program and DAS services at events; attends community meetings and functions.

3 Develops, coordinates, and promotes strategic partnerships and educational opportunities with community partners to provide comprehensive service delivery.

4 Designs and distributes information materials including electronic correspondence, newsletters, flyers and brochures.

5 Analyzes, maintains and monitors records and computer system to ensure accurate program information is available.

6 Coordinates and reconciles every bit report and aggressive animal encounter to ensure correct information is recorded; analyzes records, facilitates communication, coordinates case logistics, and ensures all appropriate safety measures are in place; updates and edits records or aggressive or dangerous dogs or animals.

7 Maintains and coordinates rescue program; fosters and builds positive relationships with community members; screens and approves new rescue partners and maintains files for active partners.

8 Prepares letters, memorandums, and general correspondences; coordinates animal transfers and rescue activities.

9 Researches identification tags, microchips, and various entries regarding animals; communicates with animal owners and responds to phone calls and other requests for information or inquiries.

10 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of social media methods to communicate information

2 Knowledge of division programs and goals.

3 Ability to perform online research develop strong communications.

4 Ability to coordinate programs and facilitate goals.

5 Knowledge of animal behaviors

6 Ability to safely handle and restrain all types of animals

7 Communicating effectively verbally and in writing.

8 Establishing and maintaining effective working relationships.

MINIMUM QUALIFICATIONS:

EDUCATION

• High school diploma or GED equivalent.

EXPERIENCE

• Four (4) years of customer service, volunteer coordination, and/or program management and coordination experience in a non-profit organization, educational or animal-related field.

EQUIVALENCIES

• Associate degree (or higher) in business, communications or related field plus two (2) years of the required experience will meet the education and experience requirements.

OTHER REQUIREMENTS

• Availability to work various shifts including nights, weekends & holidays
• No Animal cruelty convictions.
• No Felony drug charges.

DEPARTMENT NOTE:

Foster-to-Adopt Program Coordinator - The Foster-to-Adopt (FTA) Program Coordinator oversees the placement of animals into foster-to-adopt homes by ensuring timely processing, accurate documentation, and effective communication. This role manages the FTA process end-to-end, including timeline tracking and record updates as animals move from foster status to adoption, in alignment with shelter policies and procedures. The coordinator also provides direct support to fosters, offering guidance and counseling on potential barriers to adoption, including behavioral or medical concerns that could delay finalization. In addition to FTA responsibilities, this position supports the supervisor team and assists with daily operations at the adoption desk as needed. This position requires animal handling and the ability to perform basic evaluations and observations for animals of various sizes, breeds, and species. A successful candidate will be a team player and self-starter who works well independently with minimal oversight. The ideal candidate is highly efficient, organized, creative, and goal-oriented. Strong customer service skills and the ability to quickly learn new software systems are essential.

Animal Service Coordinator - Marketing - This position will work on the DAS Marketing Team, creating content for adoptable pet profiles, social media, and the DAS website and manages/develops volunteer programs that create marketing content, including photography, videos, and biographies. The position requires handling and photographing animals of all sizes, breeds, species, energy levels, and strong customer service, volunteer management, and program development skills. The position also supports broader marketing and communications goals for the department, including graphic design, copywriting, and website management as needed. A successful candidate will be a team player, a self-starter that requires little oversight, is highly efficient, organized, creative, and goal focused.

Animal Service Coordinator – Rescue/Transport This position will work on the DAS Rescue Team, with a focus on growing our local and out-of-state rescue partnerships including developing and maintain a web-based database and streamlining our onboarding and outreach process for new licensed rescue organizations. This position will also oversee our out-of-state transport program including organizing large-scale transports and collaborating with both rescue and transport partners to build new routes across the country. The position requires handling, photographing as well as interpreting and performing basic animal evaluations and observation for animals of all sizes, breeds, species, energy levels, and strong customer services and program development skills. A successful candidate will be a team player, a self-starter that requires little oversight, is highly efficient, organized, creative, and goal focused.

Salary Range

$53,809.60 - $62,483.20

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.