About this role
Key Responsibilities:
- Reviews customer requests for U.S. Navy project quotations coordinating with other teams including engineering, planning, purchasing, operations, and quality to develop quotations considering factory capability, factory capacity, and financial results
- Prepares and submits written (verbal where appropriate) quotations for U.S. Navy project customers and representatives in accordance with CIRCOR and customer requirements
- Facilitates initiative-taking customer communications and addressing customer inquiries throughout the duration of the quotation and purchase order acceptance process
- Based on Application Engineer input, recommends product or service enhancements to improve customer's satisfaction and sales potential
- Document sales and marketing activities along with tracking of opportunities
- Additional tasks and responsibilities as assigned
Knowledge, Skills & Abilities:
- Knowledge of Terms and Conditions, FAR/DFAR is necessary
- Strong commitment to process and procedure adherence
- In-depth understanding of concepts and principles in customer service. Able to solve routine and complex problems using information sources provided, or by conceptual and innovative thinking, with or without supervision
- Self-starter, organized, thorough, and meticulous
- Able to plan and prioritize work to meet demanding customer and internal deadlines
- Able to maintain a high level of accuracy producing quality work when working under pressure
- Intermediate data entry skills and is proficient using Microsoft Word, Excel, and Outlook software
Other
- U.S. Citizen
Education & Experience:
- Bachelor of Science degree, preferably in or with appropriate valve, regulator, and fluid mechanics/control related coursework, education, or experience will be considered. Significant work experience can be substituted for educational requirements on a case-by-case basis
- 2-4 years’ technical customer service experience in manufacturing support
- 5 years’ experience in a technical environment. Familiar with standard manufacturing concepts, practices, and procedures
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