About this role
We’re Hiring: Customer Support Specialist (Full-Time | Remote)
Are you a strong communicator who loves helping others and thrives in fast-paced environments? We’re looking for a Customer Support Specialist to join our growing remote team!
About the Role:
You’ll be the first point of contact for our virtual event attendees and customers, with chat and email support. You’ll also help moderate online communities and provide on-the-ground support during virtual events.
What You’ll Be Doing:
-Provide support via email, SMS, and chat
-Moderate and engage in community platforms (e.g., Facebook Groups)
-Support customers during live virtual events
-Collaborate with internal teams and track feedback
Requirements:
-Fluent English (spoken & written)
-Previous experience in customer support or call roles (required)
-Strong communication and multitasking skills
-Stable internet connection & camera-ready for team/client calls
-Proficiency with support tools, SMS platforms, and CRMs
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