Accounts Receivable Specialist

Accounts Receivable Specialist

Location: Phoenix, AZ 85012

Department: Accounting / Accounts Receivable

Employment Type: Full-Time

About the Role

We are looking for a detail-oriented and proactive Accounts Receivable Specialist to join our accounting team and support the financial operations of a portfolio of multifamily properties. This role goes beyond traditional accounts receivable. The AR Specialist will work closely with on-site and regional teams to identify and resolve resident ledger issues, monitor receivables, support month-end closing, and ensure transactions are recorded accurately and in accordance with company procedures.

The ideal candidate is someone who enjoys problem-solving, is comfortable working in a fast-paced environment, and can manage multiple priorities while maintaining a high level of accuracy.

Key Responsibilities

• Review, manage, and resolve AR tickets and resident account issues.
• Process and review write-offs in accordance with company policies and approval requirements.
• Perform ledger corrections, including prorations, incorrect postings, reversals, charge corrections, and other account adjustments.
• Identify and resolve concession discrepancies and ensure concessions are applied accurately.
• Process and review resident transfers and ensure transactions are recorded correctly.
• Coordinate and process market rent backdates when applicable.
• Review and process administrative refunds that are payable.
• Monitor and follow up on delinquency, including the Top 20 delinquent accounts.
• Communicate regularly with on-site and regional teams regarding unresolved issues, required corrections, and outstanding AR items.
• Conduct follow-ups and provide clear guidance to property teams regarding AR procedures and required actions.
• Support month-end closing by reviewing outstanding items, resolving discrepancies, and ensuring AR-related reports and balances are accurate.
• Assist with new property onboarding and AppFolio setup.
• Participate in and support monthly AR training.
• Participate in budget meetings, review AR checklists, and assist with budget meeting tracking.
• Monitor and follow up on pending move-ins, move-outs, bank deposits, month-end checklist items, Conservice items, AppFolio updates, and other items that may impact financial close.
• Maintain clear documentation of follow-ups and outstanding issues through tickets and email.
• Escalate issues promptly when they may impact financial reporting or the month-end close.

 

The position requires the ability to identify discrepancies, understand how various reports relate to one another, and investigate issues to determine the appropriate resolution.

What We're Looking For

• Previous Accounts Receivable or property management accounting experience preferred.
• Multifamily/property management experience strongly preferred.
• Experience with AppFolio or similar property management/accounting software preferred.
• Strong attention to detail and ability to identify discrepancies.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple properties, deadlines, and competing priorities.
• Strong problem-solving and analytical skills.
• Ability to work independently while collaborating effectively with on-site, regional, and corporate teams.
• Comfortable following up and holding teams accountable for outstanding items.
• Ability to work effectively in a fast-paced, deadline-driven environment.

 

What Makes This Role Important

The AR team plays a critical role in ensuring our properties maintain accurate resident accounts and that financial information is complete and ready for month-end close.

This position is ideal for someone who enjoys investigating problems, finding solutions, working with numbers, and being the person others rely on when something doesn't look right.

If you are organized, analytical, persistent, and enjoy solving problems rather than simply processing transactions, we'd love to hear from you.