Support Team Member

Job DetailsJob Location: Century Fire Protection Duluth - Duluth, GA 30096Position Type: Full TimeTravel Percentage: NoneDiv. 32 Duluth, GA

Summary

Responsible for providing administrative and operational support to the inspection and service team; create and dispatch inspection work orders, coordinate with approved service partners, maintain accurate system data, and ensure timely follow-up on open items.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Create inspection work orders accurately and in a timely manner.
Dispatch inspection work orders to internal technicians or approved service partners.
Assign and coordinate approved subcontractor partners for inspection services.
Monitor and manage team email inbox, responding or routing requests appropriately.
Follow up on unscheduled or pending inspection work orders to ensure timely completion.
Upload proposals and supporting documentation into the system.
Validate inspection tags and ensure documentation compliance.
Update and maintain accurate customer location information in internal systems.
Maintain organized digital records and documentation.
Support team reporting and tracking of inspection activity as needed.

Education and/or Experience

High school diploma and 1–3 years of administrative, service coordination, or dispatch experience.

Computer Skills

Microsoft Office applications, proficient with Excel, experience with CRM/ERP systems, ServiceTrade preferred.

Physical Demands

Primarily office-based; able to sit at computer for extended periods; ability to use standard office equipment (computers, printers, scanners); sit, stand, walk, talk; occasionally lift and/or move up to 10 pounds; specific vision abilities required by this job include close vision.
What's In It For You ?Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:

Medical
Dental
Vision

Flexible Spending Accounts

Voluntary Life Insurance

Short-term & Long-term Disability

Paid Time Off

Paid Holidays

401(K) with Company Match

Employee Assistance Program

Employee Relief Fund

Supplemental Insurance including Critical Illness, Hospitalization & Accident

Build a Career that Burns Bright!

We support and hire Veterans and we are an Equal Opportunity Employer