Customer Credentialing Specialist

Founded in 1948, CBC Companies is a privately-held company headquartered in Columbus, Ohio, with operating entities including: AmRent, Byte Software, Factual Data, DataVerify, DataVerify Flood Services, Ibbie, Innovis, and Select Business Services. CBC’s portfolio of companies includes data repositories spanning the mortgage and credit markets in addition to hundreds of proprietary integrations across the broader credit ecosystem.

At CBC we are guided by our mission to serve our customers by providing them with products and services that ultimately empower economic opportunity for Americans. Using innovative technology and driven by integrity and a culture of compliance, CBC Companies delivers high quality products and services to help our customers manage risk. 

 

About the Role:

The Credentialing Specialist supports the Compliance Department by reviewing and validating new and existing customers to ensure compliance with applicable  laws, regulations, and company policies. This position is responsible for conducting application reviews, performing customer due diligence, documenting findings, and identifying potential compliance concerns. The Compliance Department is responsible for evaluating customer applications and helping to prevent fraud, misuse of company products and services, and other activities that may present a compliance risk to the organization.  

 

This position operates remotely with flexibility, requiring occasional in-person attendance for key meetings and collaborations as determined by leadership

 

What You’ll Do:

• Review, verify, and validate customer applications and supporting documentation to ensure compliance with regulatory requirements and internal policies
• Conduct comprehensive investigations and due diligence reviews of new and existing customers to identify potential compliance concerns, fraud risks, or policy violations
• Prepare accurate, detailed, and timely reports summarizing findings, recommendations, and compliance determinations
• Monitor and assess customer information to ensure ongoing adherence to company standards and applicable regulations
• Escalate non-compliant activities, suspicious findings, and potential risks to management for review and resolution
• Collaborate with management and cross-functional teams regarding compliance-related issues and regulatory matters
• Maintain a thorough understanding of current and emerging regulatory requirements, industry best practices, and company policies and procedures
• Support departmental audits, compliance reviews, and process improvement initiatives as needed
• Maintain confidentiality and exercise sound judgment when handling sensitive customer and company information
• Perform other duties as assigned

 

What You’ll Need:

• High school diploma or equivalent required
• Strong analytical and investigative skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment while meeting deadlines
• Demonstrated professionalism, integrity, and strong work ethic
• Strong understanding of regulatory compliance principles and the ability to exercise sound judgment when evaluating compliance-related matter
• Proficiency with standard business applications, including Microsoft Office (Word, Excel, Outlook), internet research tools, and database systems
• Strong organizational skills and the ability to maintain accurate records and documentation
• Experience with or willingness to learn AI tools and emerging technologies

 

What Can Set You Apart:

• Associate's or bachelor's degree, or relevant college coursework
• Prior experience in credentialing, compliance, fraud prevention, risk management, customer verification, or a related field
• Experience reviewing documentation and conducting research to support compliance decisions

Benefits We Offer:

CBC Companies offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental. Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities.

CBC Companies is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.

 

We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know.

 

This posting will remain open until filled.