Field Service Technician - Lansing, MI (Weekends Required)

Job DetailsJob Location: Field Service Technician - Lansing, MI - Lansing , MI 48911Salary Range: $25.00 - $28.00 HourlyPaid Drive Time | Weekend Premium Pay | Company Vehicle | Profit Sharing Bonus

Join a Company That Values Independence, Problem Solving, and Customer Service

Cash Depot is the nation's largest independent provider of retail cash management, ATM solutions, consumer financial services, and AirVac systems. Since 1983, we've built our reputation on dependable service, innovative technology, and strong customer relationships nationwide.

We're looking for motivated individuals who enjoy working independently, solving technical problems, and delivering exceptional service to customers in the field.

What We Offer

Guaranteed 40-hour work week
Paid drive time
Company vehicle
Paid training
Stable, year-round work

Profit Sharing Program

Advancement opportunities
Weekend premium pay

$25.00/hour Wednesday-Friday
$27.00/hour Saturday
$28.00/hour Sunday

Set schedule

Work Days: Wednesday-Sunday

Days Off: Monday & Tuesday
Hours: 8:00 AM - 5:00 PM

Position Summary

As a Field Service Technician, you will be responsible for installing, maintaining, troubleshooting, and repairing ATMs, AirVac equipment, and other Cash Depot products throughout your assigned territory.

This position combines technical service, customer support, route management, and equipment maintenance. You will work independently while partnering closely with dispatch, operations, and customers to ensure equipment remains operational and customers receive exceptional service.

What You'll Do

Equipment Installation & Maintenance

Install, convert, repair, remove, and maintain ATMs, AirVac systems, and other Cash Depot equipment.
Perform preventative maintenance and service calls.
Diagnose equipment issues and perform repairs.
Complete ATM software updates and equipment upgrades.
Clear ATM jams and perform basic machine diagnostics.
Escalate advanced technical issues when additional support is required.

Service & Route Operations

Partner with dispatch to complete scheduled service requests.
Execute service calls accurately and efficiently.
Maintain assigned inventory and communicate supply needs.
Complete all service documentation, reports, and paperwork accurately and on time.
Maintain performance standards related to service quality, efficiency, safety, and first-time fix rates.

Customer Service

Build positive relationships with customers.
Communicate professionally with customers, dispatch, and support teams.
Respond to customer needs and concerns in a timely manner.
Represent Cash Depot professionally at all customer locations.

Team Support

Assist with training and ride-alongs as needed.
Support fellow technicians when required.
Identify opportunities for process and efficiency improvements.
Follow all company safety and security procedures.

Qualifications

Required

High School Diploma or GED

Valid Driver's License with an acceptable driving record
Ability to be insured under the company's vehicle insurance program
Strong communication and customer service skills
Ability to work independently with minimal supervision
Strong organizational and problem-solving skills
Ability to adapt to changing priorities and service needs
Ability to safely lift, move, and work with equipment required for the position

Preferred

Mechanical, electrical, or electromechanical troubleshooting experience
Field service experience
ATM, kiosk, vending, gaming, or similar equipment experience
Route-based service experience
Customer-facing technical support experience

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Company-Paid Life Insurance

Company-Paid Short-Term Disability

Paid Holidays

Paid Time Off (PTO)

Medical Deductible Reimbursement Program

Wellness Benefit Programs

401(k) with Company Match

Annual Profit-Sharing Bonus Program

Why Cash Depot?

If you're looking for a career that offers independence, stability, technical challenges, and the opportunity to make an impact every day, Cash Depot provides the training, support, and benefits to help you succeed.

Apply today and build your future with Cash Depot.
Qualifications