Member Support Specialist 1 PT

Job DetailsJob Location: Call Center - Jonesville, FL 32669Position Type: Part TimeSalary Range: $17.31 - $20.38 HourlyHours:

Monday - Friday 12:45 PM - 6:15 PM and 1-2 Saturdays a month 8:45 AM - 2:15 PM

Role

Assists Outbound, Inbound, and Call Center employees with loan requests, providing clerical and administrative support needed to process, close, or modify member loans. Represents the credit union in a professional manner when greeting members and the public on the phone and in person at the reception desk, ensuring they are directed to the appropriate person. Accepts mail, packages, and deliveries at the reception desk and ensures they are picked up or distributed to the appropriate person or department.

Essential Functions & Responsibilities

Exemplifies the core values of CAMPUS, while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality
Processes and disburses approved loans with appropriate paperwork and documentation
Processes and opens approved new accounts with appropriate paperwork and documentation
Monitors Capture queue and files documents to the appropriate account for retention
Performs account maintenance in a timely manner with appropriate paperwork and documentation
Answers the main switchboard and directs caller/member to the appropriate person or department
Greets the public when they enter the credit union. Determines their needs and directs them to the appropriate person
Receives mail/packages and distributes to the appropriate person or department

QualificationsEducation

High School Diploma or GED

Experience

0 - 1 year of similar or related experience

Other Skills

Attention to Detail

Collaboration and Teamwork

Communication

Document Preparation

Document Processing

General Office Software

Loan Processing

Multi-line phone system operations

Problem Solving

Reception and Gatekeeping

Records Management

Telephone Skills/Etiquette

Time Management and Organization

Part-Time Employee Benefits Package

All Part-Time employees are eligible for benefits such as a 401(k) with up to a 5% company match, Holiday Pay based on work schedule, Paid Time Off, Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!

Please note: Benefits are not available for Interns.

EOE/AA, including Veterans and Disabled